Return the display value for reference variables

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • When you query a record using a get or getRecords function, the instance returns all fields associated with that record. The fields are often reference fields that contain a sys_id for a record on another table.

    Use one of these options if you want the display value for the field to be returned instead of the sys_id:
    1. Add the glide.soap.return_displayValue property to your system properties, and every SOAP request will return a display value for a reference field.
    2. Add the displayvalue=true parameter to your SOAP request URL, and SOAP requests with that parameter will return a display value for a reference field as a string, instead of the sys_id. The SOAP URL would look as follows: https://<instance name>.service-now.com/incident.do?displayvalue=true&SOAP.
    3. Add the displayvalue=all parameter to your SOAP request URL, and SOAP requests with that parameter will return a display value for a reference field, in addition to the sys_id. The response element name for the display value field will be prefixed with dv, such as dv_caller_id.