Create a skill

Create a custom skill for Now Assist. Creating a custom skill enables you to have greater flexibility with Now Assist's generative AI capabilities.

Before you begin

Role required: sn_skill_builder.admin

Note:

When you update Now Assist Skill Kit you should also update Generative AI Controller to ensure that your skills continue to perform correctly.

Procedure

1. Navigate to All > Now Assist Skill Kit > Home.
2. Select Create new skill.
3. On the form, fill in the fields.

   

   Table 1. New skill form

   Field	Description
   Skill name	A name for the skill.
   Description	A description of the skill.
   Default provider	Available providers: Now LLM Service External LLM You can use Now LLM Service, Now LLM Long Term Stable models (LTS), Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all Now Assist skills and AI agents. Use the Configuration Controls in AI Control Tower to define which options are available, then set the skill-level preferences in the Now Assist Admin console. For more information, see Large language models on the ServiceNow AI Platform. Spokes Custom LLM For more information on setting up a custom large language model (LLM), see Configure a generic large language model (LLM) connector Available prebuilt spokes that enable you to connect with an external LLM: Microsoft Azure OpenAI Generative AI Spoke OpenAI Generative AI Spoke Aleph Alpha WatsonX Google Gemini (MakerSuite and Vertex AI) Note: The spokes don't consume Integration Hub transactions. The spokes consume assists.
   Provider API	The provider of the API for your chosen LLM.
   User access	Any authenticated user As long as a user is logged in, they can access and execute the skill. Select roles Select the roles that a user must have to execute the skill. Note: If you select multiple roles, a user must only have one of the roles to execute the skill.
   Role restrictions	Role restrictions define the specific roles under which a skill in ServiceNow executes. While ACLs determine which user roles are permitted to trigger the skill, role restrictions determine the roles the skill will operate with during execution.

4. Select how you want to create the prompt for the skill.
   • Write from scratch
   • Choose one from library
     1. Find the prompt that you want to use.
     2. Select View.
     3. Select Use prompt.
   • Use an AI-generated prompt

   
5. Select Next.
6. Optional: Add skill inputs and outputs.
7. Select Go to summary.
8. Select Finish.

What to do next

After you create the skill, you must configure it. To learn more about configuring a skill, see Configure a skill prompt.

If you don't need to set any configurations for your skill, you can create your skill prompt and tools. To learn more, see Create a prompt and Add a tool.

• Clone and edit a ServiceNow skill
  Eligible skills provided in ServiceNow Now Assist applications can be cloned in Now Assist Skill Kit so that you can edit the prompt or change the AI service provider. Editing the prompt enables you to arrange the formatting and content of the LLM response.

Related tasks

• Create a prompt
• Use prompt assistance
• Test a prompt
• Evaluate a prompt
• Finalize and publish a skill
• Activate a skill
• Call a custom skill from a script