Install the Dispute Rules Content Pack for Mastercard

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • If you have the admin role, you can install the Dispute Rules Content Pack for Mastercard application.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the Dispute Rules Content Pack for Mastercard application (sn_bom_mcard_cp) using the filter criteria and search bar.

      You can search for the application by its name or ID. If you can't find the application, you might have to request it from the ServiceNow Store.

      Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    3. In the Application installation dialog box, review the application.
    4. Optional: If demo data is available and you want to install it, select the Load demo data check box.
      Demo data are the sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.
    5. Select Install.