Financial Services Treasury Operations workflows

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Financial Services Treasury Operations workflows

    The Financial Services Treasury Operations application provides automated, configurable workflows designed to streamline treasury services within financial institutions. These workflows facilitate case creation and task routing among treasury and document agents to efficiently handle treasury service requests.

    Show full answer Show less

    Key Features

    • Predefined Workflows: Includes specific workflows for Remote Deposit Capture (RDC) Service and Wire Transfer Service, built using Process Automation Designer and Flow Designer.
    • Customizable Workflows: Treasury administrators can review and tailor workflows to meet their organization’s specific operational requirements.
    • Case Playbook Guidance: Provides step-by-step guidance to agents throughout the case lifecycle, ensuring consistent task completion.
    • Automated Task Routing: Assignment rules automatically route tasks to appropriate treasury and document agents based on the service request.

    Workflow Process

    • Customer Request: A customer initiates a request for a treasury product or service.
    • Treasury Contributor Role: A contributor, such as a relationship manager, initiates a treasury product onboarding case, updates case details, and submits the application, triggering the workflow.
    • Back-Office Agents: Treasury agents perform due diligence (applicable for RDC workflows), review case details, and complete assigned tasks.
    • Document Agents: Responsible for generating, sharing, and obtaining customer acceptance of agreement documents.
    • Service Activation: After all prior tasks are completed, treasury agents activate the treasury service in the core system, notify the customer, and commence customer training.
    • Case Closure: The case status is set to Closed Complete once all workflow tasks are successfully finished.

    The Financial Services Treasury Operations application installs automated workflows that can be configured for any treasury service. These workflows create cases and route tasks to the treasury and document agents.

    Workflows available with this application

    The following predefined workflows for treasury services are available with the application:
    • Remote Deposit Capture (RDC) Service
    • Wire Transfer Service

    These workflows are built using Process Automation Designer and Flow Designer. The treasury admin can review and customize these workflows according to the needs of their organization.

    The following diagram shows how the application helps bank agents resolve a treasury request for onboarding RDC service.
    Figure 1. Treasury operations workflow example for onboarding RDC service
    Workflow that shows how onboarding of RDC treasury service is completed using the treasury operations application. For the text description, refer to the workflow steps that follow.

    General workflow for Treasury Operations

    When a customer requires a treasury product, a treasury contributor initiates a case and updates its details, triggering the workflow. Throughout the workflow, treasury and document agents complete their assigned tasks and update the status of the case. The case playbook guides agents through the steps that are needed to resolve the case.

    The following is a typical treasury workflow in the Financial Services Treasury Operations application.
    Note:
    Depending on the service request type, a workflow might have additional or fewer tasks.
    As a customer
    A customer contacts the financial institution and requests for a treasury service.
    As a treasury contributor
    A treasury contributor, such as a relationship manager, submits a request for a treasury product activation or modification on behalf of the customer.
    1. The contributor initiates a treasury product onboarding case.​
    2. In the case playbook, the contributor updates the case details in the Initiate stage and submits the application.

    A workflow is triggered automatically and the assignment rules route the associated tasks to the appropriate back-office teams.

    As back-office agents
    1. In the case playbook, a treasury agent reviews the case details and performs a due diligence. If the applicant meets the standards of the financial institution, the agent marks the task as complete.
      Note:
      The due diligence task appears only for the RDC service workflow.
    2. The document agent works on the document task to generate an agreement document, share it with the customer, and get an acceptance for it.

      The workflow generates fulfilment tasks for a treasury agent to work on them.

    3. When all prior tasks are completed, a treasury agent activates the treasury service in their core treasury system, sends the service activation email to the customer, and starts the customer training for the treasury service.

    The state and stage of the case is set to Closed Complete.