Components installed with Financial Services Treasury Operations

  • Release version: Zurich
  • Updated July 31, 2025
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    Summary of Components installed with Financial Services Treasury Operations

    The Financial Services Treasury Operations application installs a variety of components essential for managing treasury-related services. These include tables, user roles, scheduled jobs, plugins, and store applications. The installation ensures that all necessary dependencies and related applications are available, enabling seamless treasury operations management within the ServiceNow platform.

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    Plugins Installed

    The application installs key plugins, notably the Customer Service [com.sncustomerservice] plugin, which allows extension of Customer Service Management tables into the Financial Services Treasury Operations environment. This integration supports enhanced customer service workflows tailored to treasury operations.

    Store Applications Installed

    • Financial Services Operations Core: Stores customer data required for treasury service requests.
    • Document Processor: Manages document service tasks integrated into treasury workflows.
    • Playbooks for Customer Service Management: Provides visualized, task-oriented business process workflows to ensure consistent responses.
    • CSM Contributor User: Enables middle office teams to create cases for customer requests.

    Roles Installed

    Several roles are installed to facilitate different levels of access and responsibilities within treasury operations:

    • Treasury Admin: System administrator for treasury operations with full configuration rights, including role assignments and service case management.
    • Treasury Agent: Responsible for creating and managing treasury service cases and tasks, with visibility into case status.
    • Treasury Manager: Accesses performance analytics and process mining tools related to treasury operations.
    • Treasury Contributor: Submits service requests and works on cases up to the review stage; requires combination with CSM Contributor user roles.
    • Treasury Agent Connector: Submits service requests and manages cases for accounts they oversee; must be combined with CSM industry data model roles.
    • Treasury Viewer: Provides read-only access to treasury cases and data.

    Tables Installed

    The application installs specialized tables that extend base financial service tables to support treasury operations:

    • Treasury Base [snbomtreasurybase]: Foundation table extended by Treasury Service Case table.
    • Treasury Service Case [snbomtreasuryservice]: Stores all treasury service cases.
    • RDC Service Case [snbomtreasuryrdcservice]: Handles cases related to Remote Deposit Capture service requests.
    • Wire Service Case [snbomtreasurywireservice]: Manages wire service request cases.
    • Treasury Service Financial Account [snbomtreasuryservicefinancialaccount]: Maps financial account configurations to treasury service cases.
    • Treasury Service User [snbomtreasuryserviceuser]: Links user contact information to treasury service cases.
    • Treasury Task [snbomtreasurytask]: Stores tasks related to treasury cases, extending the financial task table.

    Several types of components are installed with installation of the Financial Services Treasury Operations application, including tables, user roles, and scheduled jobs. The application also installs related plugins and store applications if they are not already installed.

    Note:
    The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

    Plugins installed

    Table 1. Plugins installed with Financial Services Treasury Operations
    Plugin Description
    Customer Service

    [com.sn_customerservice]

    		 Enables the extension of tables from the Customer Service Management application into the Financial Services Operations applications.

    Store applications installed

    Table 2. Store applications installed with Financial Services Treasury Operations
    Store application Description
    Financial Services Operations Core Stores the customer data that is needed to make treasury service requests. For more information, see Financial Services Operations Core.
    Document Processor Enables the management of document services tasks that are used in Financial Services Treasury Operations operations workflows. For more information, see Integrating with Document Processor.
    Playbooks for Customer Service Management Provides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see Playbooks for Customer Service Management.
    CSM Contributor User Enables middle office teams to create cases for customer requests. For more information, see CSM Contributor User.

    Roles installed

    Table 3. Roles installed with Financial Services Treasury Operations
    Role title [name] Description Contains roles
    Treasury admin

    [sn_bom_treasury.admin]

    		 Application-specific system administrator role for treasury operations that can:
    • Grant treasury operations roles
    • Delete treasury service cases and tasks
    • Configure the treasury operations application
    • Create and modify treasury service definitions
    • Read, write, and create access to treasury data
    • sn_bom.service_definition_admin
    • sn_bom_treasury.agent
    • sn_bom_treasury.manager
    Treasury agent

    [sn_bom_treasury.agent]
    • Create treasury service cases and enter case data
    • View the overall status of cases
    • Work on treasury service cases and tasks
    • sn_bom.service_viewer
    • sn_bom_document.b2b_viewer
    • sn_bom.rdc_service_viewer
    • sn_bom.b2b_checking_account_viewer
    • sn_bom.b2b_saving_account_viewer
    • sn_bom.b2b_agent
    • sn_bom_document.b2b_collector
    • sn_bom.wire_transfer_service_viewer
    Treasury manager

    [sn_bom_treasury.manager]
    • View the Performance Analytics reports in the Treasury dashboard
    • Use Process Mining projects for treasury operations processes
    • sn_bom_treasury.agent
    • pa_viewer
    Treasury contributor

    [sn_bom_treasury.contributor]
    • Submit service requests for treasury product activation or modification
    • View the status of treasury service cases and document services tasks
    • Work on treasury cases till the Initiate and Review stage
    Important:
    For the contributor role to work, it must be combined with one of the CSM Contributor users roles. For more information, see Roles and Personas.
    • sn_bom.service_definition_read
    • sn_sla_definition_read
    • sn_bom_document.b2b_viewer
    • sn_bom.rdc_service_viewer
    • sn_bom.account_data_viewer
    • sn_bom.b2b_checking_account_viewer
    • sn_bom.b2b_saving_account_viewer
    • sn_customerservice.csm_workspace_user
    • sn_bom.b2b_contributor
    • sn_bom_document.b2b_collector
    • sn_bom.wire_transfer_service_viewer
    Treasury agent connector

    [sn_bom_treasury.agent_connector]
    • Submit treasury service requests
    • Work on treasury cases and tasks to fulfil requests for accounts managed by them
    Important:
    For the agent connector role to work, it must be combined with one of the CSM industry data model roles. For more information, see Roles and Personas.
    • sn_bom.service_viewer
    • sn_sla_definition_read
    • sn_bom_document.b2b_viewer
    • sn_bom.rdc_service_viewer
    • sn_bom.viewer
    • sn_bom.account_data_viewer
    • sn_bom.b2b_checking_account_viewer
    • sn_bom.agent
    • sn_bom.b2b_saving_account_viewer
    • sn_bom_document.b2b_collector
    • sn_bom.wire_transfer_service_viewer
    Treasury viewer

    [sn_bom_treasury.viewer]

    		 Has read-only access to all treasury service cases and related data
    • sn_bom.service_viewer
    • sn_bom.service_definition_read

    Tables installed

    Table 4. Tables installed with Financial Services Treasury Operations
    Table Description
    Treasury Base

    [sn_bom_treasury_base]

    		 Treasury Service Case table extends the Treasury Base table. Treasury Base table extends the Financial Services Base [sn_bom_case] table.
    Treasury Service Case

    [sn_bom_treasury_service]

    		 Stores all treasury cases. This table extends the Treasury Base [sn_bom_treasury_base] table.
    RDC Service Case

    [sn_bom_treasury_rdc_service]

    		 Stores all treasury cases related to RDC service requests. This table extends the Treasury Service Case [sn_bom_treasury_service] table.
    Wire Service Case

    [sn_bom_treasury_wire_service]

    		 Stores all treasury cases related to wire service requests. This table extends the Treasury Service Case [sn_bom_treasury_service] table.
    Treasury Service Financial Account

    [sn_bom_treasury_service_financial_account]

    		 Intermediate table that stores all financial account level configurations for requested treasury services. This table has mapping between the Financial Account [sn_bom_financial_account] and Treasury Service Case [sn_bom_treasury_service] tables.
    Treasury Service User

    [sn_bom_treasury_service_user]

    		 Intermediate table that stores all user (contact) level configurations for requested treasury services. This table has mapping between the Contact [customer_contact] and Treasury Service Case [sn_bom_treasury_service] tables.
    Treasury Task

    [sn_bom_treasury_task]

    		 Stores all treasury tasks for all treasury cases. This table extends the Financial Task [sn_bom_task] table.