Setting up Individual Life Claims

You can install and configure the Individual Life Claims application so that the first-notice-of-loss (FNOL) representatives, adjusters, and others can begin servicing the individual life claims.

• Install Individual Life Claims
  If you have the admin role, you can install the Individual Life Claims application (sn_ins_claim_indl). The application includes demo data and installs related ServiceNow Store applications and plugins that aren’t already installed.
• Configure Individual Life Claims
  Configure the components that are installed with the Individual Life Claims application to meet your organization's claims requirements. Examples include long-term care, disability, or critical illness.
• Enable the claim workspace for Individual Life Claims
  Enable the claim workspace page on the claim case so that a claims manager or adjuster can view the page in Individual Life Claims.
• Encrypting sensitive data in Individual Life Claims
  Individual life claims contain personal or sensitive data fields that may require encryption. As an administrator for Individual Life Claims, you should take precautions to ensure that these fields are encrypted with Column Level Encryption. That way, you help to preserve the data privacy of your organization.