Government Service Portal

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Government Service Portal

    The Government Service Portal provides constituents and businesses with an accessible, user-friendly interface to interact with government services. It enables reporting issues, tracking service requests, searching for information, updating contact details, and requesting assistance. The portal is customizable by agencies to tailor the user experience for both logged-in and anonymous users.

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    Key Features

    • For Constituents:
      • Register as new users, create logins, and manage profiles.
      • Browse and request a variety of government services such as street repair, trash removal, and building inspections.
      • Track cases, view received services, and report issues.
      • Search knowledge articles, access policy and program information, and participate in community discussions.
      • Use Virtual Agent for assistance.
      • Request public records from local, state, and federal agencies.
    • For Businesses and Business Entities:
      • All constituent functionalities plus additional permissions.
      • Register new businesses and manage business and child business profiles.
      • Request services related to licenses, permits, grants, social benefit programs, and public services.
      • View submitted cases, service records, license or permit requests, publications, and notifications.
      • Access business contact information.
    • Customization:
      • Administrators can customize the portal’s home pages and overall appearance using Service Portal tools.
      • Guided Setup is available to configure core foundational data for Public Sector Digital Services.

    What to Expect

    With the Government Service Portal, ServiceNow customers can empower their constituents and business users to efficiently engage with government services in a centralized digital space. This enhances transparency, streamlines service requests and case management, and improves communication through community interaction and notifications. Agencies benefit from a customizable platform that can be tailored to specific user needs and organizational requirements.

    By using the Government Service Portal, constituents and businesses can report issues, access and view the status of existing service requests, request public records, search for information about a question or issue, view and update their contact information, and request assistance from a government service agent— all in a user-friendly, customizable interface.

    Government Service Portal for constituents

    The Government Service Portal experience begins on the portal home page for constituents. Agencies usually customize their home pages to be viewed by logged-in users and users who aren't logged in. For example, a logged-in user might see different information on the home page than a user who isn’t logged in.

    This example shows the default home page for a registered user of the Public Sector Digital Services Government Service Portal.

    Different interaction options on the Constituent view. For more information, refer to the text that follows.
    Note:
    Administrators can customize Government Service Portal home pages in Service Portal, so home page appearance might differ across government agencies.

    Constituents can do the following tasks in the Government Service Portal:

    • Register as a new user, create a login, and create a user profile.
    • Browse and request services or information, track cases, view received services, and report issues.
    • Search for information, browse knowledge articles, and engage with the community.
    • Get the latest information on policies and programs by searching and viewing articles.
    • Discuss issues with neighbors and share perspectives by asking the community.
    • View your recent services and see the popular services on the site.
    • Get help using Virtual Agent.
    • Request services such as street repair, trash removal, building inspections, and other public maintenance.
    • Request information and public records from local, state, and federal public agencies.

    For more information on the services that are offered in the Government Service portal service catalog, see Government Service Portal service catalog.

    Government Service Portal for businesses and business entities

    The Government Service Portal enables businesses to access their cases and service information as well as report issues. Business or business contacts can use the Government Service Portal to view their submitted cases, and raise requests by using the service request catalog.

    Business contacts have the same functionality as a constituent user, with a few additional permissions. In addition to the constituent user tasks, business contacts can do the following tasks in the Government Service Portal:
    • Register a new business.
    • Request services that are related to licenses, social benefit programs, permits, information, and service requests.
    • Request services that are related to grants, social benefit programs, licenses, permits, information, and public services.
    • View the services that they received.
    • View information records that they requested.
    • View all license or permit requests.
    • View items that they received.
    • View their existing cases.
    • View business and child business profiles.
    • View business contact information such as names, addresses, and other contact information.
    • View publications, such as government pamphlets and newsletters about services.
    • View notifications such as government notifications and new contact approvals.

    For information on how to customize the Government Service Portal, see Customize the Government Service Portal. For information on how to customize the Government Service Portal using Guided Setup, see Configure Public Sector Digital Services Core foundational data using guided setup.