ServiceNow Platform Yokohama release: AI, connected data, workflows

As agentic AI dominates agendas in enterprises around the globe, ServiceNow is empowering our customers to rethink how they work and create value in ways few imagined possible. That’s why I’m proud to announce the ServiceNow Platform Yokohama release.

Enterprises are operating in environments defined by complexity, with scattered data across systems, disjointed workflows, and a patchwork of technology solutions. Our mission, and the foundation of ServiceNow’s vision, is to connect and automate every part of the enterprise. Success depends on platforms that unify operations, empower decision-making, and prioritize predictable outcomes over processes.

We measure our success by our ability to help customers unlock the full potential of AI with trust and ease to solve their most complex enterprise challenges while delivering unprecedented levels of productivity and innovation. ServiceNow is the only end-to-end platform with built-in AI innovations, connected data, and automated workflows at scale.

AI innovations

Organizations are actively exploring AI agents but face challenges regarding complexity, integration, and return on investment. ServiceNow helps streamline every stage of the AI agent journey, from development to deployment to governance to continuous optimization.

We announced ServiceNow AI Agent solutions in January. Today, we’re adding to thousands of preconfigured AI agents across IT, customer relationship management (CRM), HR, industries, and data and analytics, as my colleague Jon Sigler shared in his blog post.

This is important because enterprise leaders are demanding meaningful results as they scale AI agents across their organizations. This is where ServiceNow shines by acting as the AI agent control tower.

The Yokohama release makes it easier for organizations to embed AI where work happens and drive business outcomes faster, smarter, and at scale. The availability of AI agents on the ServiceNow Platform, and AI Agent Orchestrator to help ensure AI agents work together, are proof of that.

Getting up to speed with AI agents doesn’t have to be challenging. AI Agent Studio— now available—includes enhanced building, onboarding, and monitoring capabilities to optimize the setup process with guided instructions so that anyone can configure a new AI agent using natural language.

Once AI agents are working in an organization, it’s important to track their performance. The Yokohama release simplifies that with an analytics dashboard for visualizing AI agent usage, quality, and value. Our agentic AI workflows are seamlessly tied to customers’ key performance indicators to help track return on investment.

Additionally, we have several new Now Assist offerings to automate tedious work across the enterprise.

Connected data

Data fuels AI. Yet many organizations have data scattered, siloed, and fragmented across systems, limiting their ability to act on it.

Enhancements to our Common Services Data Model (CSDM) help any organization get its data in order with a single system of record for both live agents and AI agents. And with Workflow Data Fabric, organizations can connect to enterprisewide data from any source—without leaving ServiceNow—to enable rapid innovation and scale. Data can be instantly transformed into actionable insights.

Automated workflows

At ServiceNow, we’re committed to helping organizations succeed in a world of accelerating change. Our new ServiceNow Studio provides an integrated environment for building and automating enterprise workflows to accelerate implementation.

Customers can supercharge observability by unifying data and insights from monitoring and observability tools. Service Observability uses AI to help accurately identify root causes more quickly and resolve issues before they escalate.

We want to help our customers keep their customers happy, and that means uniting front-office and back-office workflows for easy handoffs, rich insights, and fast response times.

Traditional CRM systems, often disconnected from the enterprise, fall far short of meeting modern customer expectations. ServiceNow Sales and Order Management addresses this challenge head-on, seamlessly connecting teams across the sales and order lifecycles.

Building on this, a new self-service commerce portal makes it easy for customers to place orders, configure products to their needs, and track real-time statuses—without having to wait for sales and support teams. This enables fast, personalized customer service while freeing teams to focus on higher-value work.

We’ve also added new accessibility features in the Yokohama release, including voice input and Text Adjust, to further our culture of inclusivity and innovation.

The AI platform for business transformation

AI is only as good as the platform it’s built on. The ServiceNow Platform—with a single, unified architecture and a single data model—is the AI platform for business transformation. Our AI Agents, connected data, and automated workflows are all built natively into it, with robust security and governance baked in at every step.

Organizations need effective, reliable collaboration and alignment across functions and departments. Our unified platform provides exactly that to unite IT, HR, finance, customer service, and more.

Find out more about how ServiceNow helps organizations put AI to work for people with the latest ServiceNow Platform innovations.