Elevate efficiency with ServiceNow's CSDM, streamlining your tech service info. Boost time-to-value with standardized data for seamless cross-enterprise workflows.
Common Services Data Model (CSDM)
Realize the full value of your Now Platform investments with a prescriptive data model for service delivery across the enterprise.
Get Ebook
Common Services Data Model Explore Platform Benefits Apps and Capabilities Resources Dig Deeper
What is ServiceNow CSDM?
Built into every ServiceNow product, Common Services Data Model (CSDM) helps you standardize how your business manages information related to technology services. Using a CSDM can radically increase time-to-value with common data and capabilities for cross-enterprise workflows.
Benefits of CSDM
Establish a single data model for enterprise workflows and extend consistency and accuracy. Raise the bar on service delivery across your business.
Elevate your service delivery
Strengthen your accountability, visibility, and user experiences. With consistent and reliable data provided by CSDM, increase accuracy and minimize duplication of tasks.
Unleash agility and innovation
Improve continuously. Expand and scale the Now Platform, a single, trusted data foundation for end-to-end enterprise automation.
Enhance decision making
Establish a prescriptive and extensible approach to service modeling and improving data quality. Gain deeper visibility to better understand relationships between service and application data across different domains.
Optimize your CMDB
Connect technology assets to business outcomes with Configuration Management Database (CMDB), a standardized set of definitions that integrates application and service data across domains.
Explore related capabilities Service Mapping
Map the relationships between IT components and business services in dynamic environments.
Asset Management
Oversee infrastructure, operations, and field service assets to make more informed decisions.
Configuration Management Database (CMDB)
Track the dependencies and relationships of supported IT services to maintain continuity.
Resources See All Resources Ebooks Common Services Data Model (CSDM) Primer Now Platform Reference Guide Configuration Management and the CMDB 101 Primer Articles CSDM Community Article
Dig deeper What is CSDM? What is CMDB? What is IT operations management (ITOM)?
One platform to make work flow
CSDM is a capability built into the Now Platform, the single cloud application platform that all ServiceNow products run on. Automate, simplify, and connect work across the enterprise to move your business forward. 
Explore Platform  Watch Video (1:30)
Do more with CSDM
Your ServiceNow products, powered by the Now Platform, work better together with CSDM. Discover solutions to help you create a powerhouse technology platform for your entire business.
See Solutions
Home ServiceNow AI Platform Common Services Data Model
Contact Demo