Sales and Order Management Overview Getting Started
Product Sales and Order Management Accelerate deals, simplify sales processes, and drive revenue growth with modern lead-to-cash. Get Data Sheet Read Ebook
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How does Sales and Order Management work? Empower direct sales, partners, and customer self-service with a flexible platform fueled by a powerful product catalog and pricing engine. Accelerate the entire lead-to-cash process with AI-powered workflows that boost rep productivity, increase sales velocity, and improve the customer experience. Watch Demo
Benefits of Sales and Order Management Increase sales velocity and grow revenue while removing unnecessary costs. Speed sales cycles Reduce quote time with an intuitive, powerful tool for configuring complex solutions. Deliver orders on time with validation rules and automated workflows. Video CTA Unlock new sales channels Empower service agents and field technicians to cross-sell and upsell. Allow customers to browse your products and place their orders via ecommerce. Video CTA Increase agility and efficiency Launch products and services faster with a unified catalog and price book. Simplify lead-to-cash to accelerate innovation and reduce costs. Video CTA Transform with a single platform The ServiceNow AI Platform unites AI agents, data, and workflows on one enterprise-grade platform built for scale, trust, and efficiency. Video CTA
Use cases for Sales and Order Management
Opportunity Management
Lead and Opportunity Management Accelerate lead qualification and sales cycles with the help of AI agents. Manage pipeline health with built-in sales forecasting.
Related products Lead Management Opportunity Management Sales Forecasting
CPQ
Configure, Price, Quote Empower sellers, service agents, and customers to configure and price complex solutions in minutes with AI-powered CPQ. Sell more and faster while complying with technical and commercial rules.
Related products Configure, price, quote (CPQ) Contract Management Pro Now Assist for ITSM
Order Management
Order Management and Fulfillment Capture orders from any system and automate tasks to make sure orders are delivered on time. Manage order exceptions to reduce fallout and revenue leakage.
Related products Order Management Strategic Portfolio Management (SPM) Field Service Management (FSM)
Self-Service
Self Service Allow customers to place orders and submit change requests from one easy-to-use portal, where they can also view their own orders, products, and services.
Related products Self-Service Business Portal
OUR CUSTOMERS Industry leaders rely on ServiceNow to make work better See All Stories <1 Minute to process orders Video CTA Learn More 40% Decrease in quote processing time Video CTA Learn More 7x Faster case resolution Video CTA Learn More
Third-party software integrations Integrate anything with ServiceNow. Bring your existing software investments onto our platform to connect your people, processes, apps, and data. See All Integrations
Resources for you See All Resources WEBINAR Improve Lead-to-Renewals Explore how a single platform for CPQ can help. Video CTA Watch Now EBOOK 3 Ways to Optimize Lead-to-Cash and Increase Revenue Video CTA Read Ebook Ebook Unlock CX Excellence: the Power of Lead-to-Cash Innovation Video CTA Read Ebook WEBINAR Accelerate Revenue with Sales and Order Management Video CTA Watch Now
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Frequently asked questions Expand All Collapse All What is lead-to-cash?
Lead-to-cash is a business process encompassing all activities and tasks involved in selling to customers, fulfilling orders, and delivering ongoing services.
What is salesforce automation?
Salesforce automation is software that automates a business’s sales processes, including lead and opportunity management, sales forecasting, and territory management.
What is configure, price, quote (CPQ)?
CPQ is a process that intelligently guides every product, pricing, and quoting decision across every channel to deliver fast, accurate, and customer-centric deals. CPQ enables faster sales cycles and a better buyer experience, with less manual work.
What is omnichannel?
Omnichannel is a seamless, integrated approach to sales, support, and service across multiple channels, including online, in-store, and mobile.
What is omnichannel?
Omnichannel is a seamless, integrated approach to sales, support, and service across multiple channels, including online, in-store, and mobile.
Talk with an expert Connect with our product experts to arrange a custom demo. See how Sales and order Management can work in your environment. Schedule a Demo