Cloud Observability Overview
One platform for enterprise automation
Cloud Observability includes AI-powered platform capabilities so you can modernize your operations and transform your business with digital IT workflows. Optimize productivity, cost, and resilience with the Now Platform®, a single system of action for the enterprise.
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Featured apps and capabilities for Cloud Observability
Cloud Observability can scale with you as your needs change.
Investigative Notebooks
Help teams spend less time investigating and more time building.
Correlation Engine
Analyze system-wide data instantly to answer the questions that matter most.
OpenTelemetry
Maintain vendor neutrality while maximizing coverage for visibility and observability.
Unified Query Language (UQL)
Query your telemetry data with one tool across notebooks, dashboards, and alerts.
Cloud-Native Logging
Integrate logging into core telemetry workflows alongside metrics and tracing data.
Intelligent Alerts
Know where issues exist, quantify their impact, and resolve them before they impact production.
Unified Dashboards
Query and correlate metrics, logs, and traces on demand across your cloud-native ecosystem.
OpenTelemetry Service Mapping
Automatically discover and map cloud-native apps, inferred services, and Kubernetes objects.
Do more with Cloud Observability
Combine Cloud Observability with other products and apps to create a powerhouse technology platform. Plan, scale, and operate in the cloud.
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Put AI to work for people
Empower your people with business-ready AI from ServiceNow. From the front office to the back office and all in between, our intelligent platform harnesses AI to put smart answers at your employees’ fingertips, letting you translate that intelligence into action.
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“This [Cloud Observability] has helped change our behavior—to look at services before there are performance issues. Cloud Observability makes it easy, in both time and effort, to proactively address outliers and possible issues.”
Bhu Boopathy
Software Engineer, FactSet
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Certified Integrations
Cloud Observability seamlessly integrates with partner and third-party applications.
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Discover your containerized Kubernetes components to use for service mapping and tracking.
Help your SRE and operations teams with near real-time discovery of cloud-native applications and containerized environments.
Get visibility into your AWS services deployed in the cloud with a consolidated view of multicloud and hybrid deployments.
Gain visibility into CGP cloud resource identities, relationships, and state. Integrate with hybrid and multicloud deployments in the ServiceNow CMDB.
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Dive into overview articles on a variety of topics related to Cloud Observability.
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What is OpenTelemetry?
What is the difference between observability vs. monitoring?
What is generative AI?
Benefits
Benefits
Gain insights to detect and respond to changes in cloud-native applications with Cloud Observability.
Improve productivity
Empower dev teams with visibility into dependencies when they push code changes. Apply insights to plan around possible fallout before the code deploys.
Reduce mean time to resolution (MTTR)
Remove the guesswork from managing complicated and distributed tech estates. Identify a spike’s root cause by analyzing logs, metrics, and traces relative to affected services.
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Unify event management
Break down silos to resolve issues quickly across teams. Integrate observability capabilities into your existing workflows for alerting and incident management.
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Users
Role-based apps for Cloud Observability
Add continuous value to the business, no matter what hat you wear. Integrate observability capabilities into your existing workflows while you promote cloud innovation.
VP of engineering and site reliability engineering
Improve uptime, availability, and reliability. Minimize the risk of outages through cross-system visibility into the performance of applications.
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OpenTelemetry Service Mapping
Map cloud-native apps alongside traditional apps for a holistic view of performance.
Cloud-Native Logging
Augment insights with cloud-native logging data for a more complete picture of operational efficiency.
Intelligent Alerts
Identify existing issues and resolve them before they affect production and impact your customers.
VP of operations
Keep business services running 24/7, with complete visibility into the relationships between your applications, IT components, and cloud services. Understand business service context, reduce event noise, and identify anomalies quickly.
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Unified Dashboards
Get better visibility into dependencies and improve team productivity when it's time to push code changes.
Correlation Engine
Give your team the clarity and confidence they need to address issues proactively.
OpenTelemetry Service Mapping
Discover cloud-native apps and Kubernetes objects automatically using your telemetry data.
Developer
Unlock efficiency and gain cross-system visibility with user-friendly, intuitive tools. Seamlessly Integrate your existing workflows to maximize productivity.
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OpenTelemetry
Collect and export telemetry information for analysis. Gain insights to instrument, generate, and gather the data.
Unified Query Language (UQL)
Inform and manage dashboards, alerts, and customizations from a single platform. Unify queries across distinct services.
Intelligent Alerts
Reduce mean time to identification (MTTI) and improve mean time to response (MTTR) with actionable alerting on your system.
Cloud Architect
Improve service resilience with full-stack visibility across the hybrid technology infrastructure. Reduce cloud security risks while developing a successful migration plan to the cloud.
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Investigative Notebooks
Keep track of investigations in a single location, to easily share and collaborate with teams across the organization.
Cloud-Native Logging
Detect issues and identify trends before they impact business processes, employees, and customers.
OpenTelemetry Service Mapping
See how cloud-native services map to Kubernetes infrastructure. Reduce MTTR and improve change impact analysis.
Pricing
Included with your product
Get the tools you need most with Cloud Observability to meet your business needs and goals.
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Accelerate time to value
See how you can get Cloud Observability up and running faster with one of our ServiceNow Impact packages. Our experts and services help you achieve business outcomes fast, boost team skills, and innovate quickly to meet the demands of today’s economic landscape.
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Resources
CTA Primary
CTA Secondary
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Discover how Cloud Observability can help manage the scale and complexity of cloud and cloud-native applications in enterprise environments.
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Learn why technology teams adopt cloud-native architectures and embrace DevOps to accelerate software innovation.
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The Now Platform® connects people, functions, and systems across your business. Check out the latest apps and capabilities.
Featured resources
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VIDEO
How Observability Differs from Monitoring
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Data sheets
Service Graph Connector for OpenTelemetry
Videos
What Is OpenTelemetry?
What the industry experts are saying
Find out why we’ve been recognized as a Visionary in the 2023 Gartner® Magic Quadrant™ for Application Performance Monitoring (APM) and Observability research.
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Discover Business Value
Look who’s winning with ServiceNow
See how other companies improve their cloud observability through automation, AI, and digital IT workflows.
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Plaid spends less time on bugs and more time releasing features.
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FactSet developers resolve incidents faster to deliver a better customer experience.
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Talk to an expert
Connect with us to put AI to work and help your organization accelerate the transition to cloud-native applications.
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