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Drive growth, strengthen business continuity, and enhance employee productivity with new innovations in the Now Platform Paris release.

Fuel business agility and resilience.

Business Continuity Management improves operational resilience

Enable resilience for business operations

Identify risk, prioritize criticality, and determine recovery time. Create actionable business continuity and disaster recovery plans with Business Continuity Management.

Hardware Asset Management automates IT asset lifecycles

Power the IT lifecycle

Make smarter decisions from purchase to disposal. Automate the IT asset lifecycle by tracking device details with Hardware Asset Management.

Legal Service Delivery transforms legal operations

Deliver legal services at speed

Give legal operations the visibility they need with Legal Service Delivery. Eliminate silos and manual steps to make faster decisions and increase productivity.

Financial Services Operations is tailored to FSIs

Connect your entire financial institution

Digitize core operational processes with Financial Services Operations. Build efficient, resilient operations for enhanced customer and employee experiences.

Purpose-built solutions for telecommunications

Elevate telecom service and ops

Manage telecom service and network performance on one platform. Empower contact center agents and network teams with real‑time visibility and end‑to‑end service assurance.

Try the ServiceNow Agent App

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More innovations in the Paris release


Increase agent productivity

Close cases faster using AI-assisted recommendations with Agent Workspace.


Connect workflows and systems

Manage complex workflows using no-code playbooks with Process Automation Designer.


Improve process automation

Resolve issues faster using machine learning with Predictive Intelligence Workbench.


Visualize customer data

Get a complete view of available data to fix issues quickly with Customer Central.

New innovations in business continuity and resilience

About our releases

Explore answers to frequently asked questions about ServiceNow releases.

What is your release schedule?
We deliver two major releases each year, typically in March and September.

How do you name releases?
We name our releases after global cities in alphabetical order. The current release is Paris and the previous release was Orlando.

How long do you support releases?
We support both the current release and the one prior. We encourage customers to stay up to date with the latest release to benefit from new innovations and enhancements.

Do you provide detailed information about your releases?
We provide release notes with comprehensive descriptions of new features and enhancements. We also publish full product documentation for each release. Our documentation suite includes detailed information about all products, apps, features, and capabilities included in the release.

Are there any webinars or events focused on the release?
We host a live broadcast for each release to introduce and walk you through the key features, products, and enhancements. The broadcast content is also available for on-demand replay after the live event. You can watch the Paris release broadcast, including an executive keynote and detailed breakout sessions, as part of the Now at Work 2020 global digital experience. 

What upgrade assistance do you provide?
We offer extensive upgrade resources and guidance to support your successful implementation. You can access tools, services, programs, and best practices guides through the Customer Success Center.

Are releases available before market launch?
The Early Release program is an opportunity for existing customers to access the new release before market launch. By participating, you can take advantage of new features as soon as they are released, upgrade quickly, and report feedback promptly.

Key innovations from the Orlando release

Look back at some of the valuable innovations from the previous release.


Work smarter and faster

Surface information and automate repetitive tasks so you can focus on meaningful work.


Gain insights into your cloud

Optimize your cloud assets with intelligent recommendations to reduce cloud spend.


Resolve requests from anywhere

Enable service desk agents and operators to resolve requests on the go.


Manage operational risk

Assess, analyze, and manage risk across the business with Advanced Risk Assessments.

Get help planning your Paris release upgrade

Upgrade now to speed digital plans

Stay current with the latest release to get the most value out of your ServiceNow investments. Simplify your upgrade with essential tools and expert help.

Try the ServiceNow Onboarding app

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// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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