Workflow Data Fabric Overview Getting Started
Product Workflow Data Fabric Power your AI agents and workflows with AI-ready, instantly actionable data. Connect, contextualize, and control data from any source—and put it all to work on our single platform.    Watch Video (1:01) Get Product Brief
The world works with ServiceNowTM
How does Workflow Data Fabric work? Workflow Data Fabric connects data across systems, adds business context via a unified data catalog, and applies policy‑based governance controls—so AI understands how your company works and can take trusted action.
Benefits of Workflow Data Fabric Connect Your Data Tap in to any system in minutes, not days, without building complex integrations or managing endless data copies. Video CTA Contextualize Your Data Give your data meaning. Make generated experiences more personalized, automated resolutions faster, and AI agents context-aware. Video CTA Control Your Data Keep your data safe and compliant with built-in governance and lineage tracking so decisions are grounded in trusted data. Video CTA Transform with a single platform The ServiceNow AI Platform unites AI agents, data, and workflows on one enterprise-grade platform built for scale, trust, and efficiency. Video CTA
Use cases for Workflow Data Fabric
Issue Resolution
Resolve customer issues faster AI agents resolve customer issues instantly by dynamically interpreting needs and executing the optimal course of action, based on the complete case history across billing, support, and inventory systems. Read Case Study
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Quote Acceleration
Shorten the quote-to-order cycle Reduce manual errors and improve consistency across global operations through a centralized platform with automated approval workflows. Read Case Study
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Response Automation
Reduce customer response time Automate cross-system processes with intelligent robotic process automation (RPA) to cut customer wait times from days to hours. Read Case Study
Related links RPA Hub Stream Connect for Apache Kafka Automation Center
Employee Productivity
Boost employee efficiency Give your employees complete visibility into all services with consolidated portals and AI Search. Explore AI Search
Related links Knowledge Graph Docs Integration Hub Process Mining
OUR CUSTOMERS Industry leaders rely on ServiceNow See All Stories 100% Customer satisfaction in 3 months Video CTA Read Story 61% Shorter quote-to-order cycle Video CTA Find Out How 66% Reduction in customer response time Video CTA See Case Study 1M Hours saved through automation Video CTA Learn More
Resources for you See All Resources Webcast AI Demands Data Clarity: What Every CIO Must Address Now Explore how IT leaders turn business intelligence into measurable outcomes with a data strategy model that enriches, structures, and governs enterprise data. Video CTA Watch Now eBook Data and AI Business Value Report Video CTA Download Ebook Demo Workflow Data Fabric Zero Copy Connectors Video CTA View Demo (4:47)
Partner Integrations in Workflow Data Network Connect real-time data and fuel AI agents through our ecosystem of integration partners—from data lakes and analytic apps to open-source systems. Discover Our Integration Partners
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Frequently asked questions Expand All Collapse All What is Workflow Data Fabric and how is it different from traditional data platforms?
Most data platforms only integrate. Workflow Data Fabric makes data AI-ready. It adds context and governance so AI agents can understand, trust, and act.
What business problems does Workflow Data Fabric solve?
Workflow Data Fabric connects and contextualizes disconnected data instantly. There’s no need to duplicate, transfer, or build custom integrations so AI agents and employees can act fast.
What systems can Workflow Data Fabric connect to?
Any system and any data can connect to Workflow Data Fabric through a broad set of our integration tools. Rip-and-replace or months of custom integration work is eliminated. You can connect in minutes, not days.
Who uses Workflow Data Fabric?
CIOs, data leaders, and frontline teams—such as operations managers, analysts, and service reps—use Workflow Data Fabric to act on data without switching systems.
How does Workflow Data Fabric reduce integration costs?
Prebuilt connectors and a complete network of data integration partners enable data connections up to 6x faster, slashing integration costs up to 70%.
Talk with an expert Connect with our product experts to arrange a custom demo. See how Workflow Data Fabric can work in your environment. Schedule Demo