ServiceNow Community

Some Choices needs to be restricted for Kb_knowledge table

I have requirement one language field is there on the knowledge table and there is one language field on the user table.For the knowledge table language field the choices are referenced from the user table language choices and now i need to restrict ...

Question

how can we translate email script content based on user language preference

I want to translate email script content based on the user's language preference. I tried using System UI Messages , but it's not working. If anyone has a better idea or solution, please suggest.Thank You@Alex Coope - SN @Ankur Bawiskar

Question

how to do this question

The 'priority' field on the incident form should be editable only by users with the 'manager' role

Question

Alert filter vs flow trigger

Hi, i am configuring an alert management rule for Azure monitor alerts to create incident from alerts. There i have defined certain conditions in alert filter. In Actions tab, we are adding remediation flow or subflow. when i add subflow, i cannot pa...

Question

create a report, for case & incident form which group is checked for the L1 capable fields

In reports unable to filter out the group

Question

How to remove the original value from the description

Hello All,For one of the HR services we have a variable set allowing to add multiple users, encompassing all who the request is generated for (field name is Requested for). I've added the employee's number as another variable into that set and linked...

Question

Dear ServiceNow, you need to do better and solve this (introducing manual wait periods in flows)

This is related to flows, so I'm not sure if this is the right place. In any case, I have a HI case related to this: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1274727(And just to be sure, this is not blaming the HI suppor...

Question

Not able to create a draft of a Decision Table in Flow Designer?

Hi,I would like to edit a Decision Table that I created in our Test instance, but I’m unable to create a draft of it to make changes. What could be the reason for this? I’m getting the following error message:

Question

Linking SaaS License Management to Entitlement Records

Hi everyone,We’re currently working on ensuring that entitlement records are updated automatically whenever ServiceNow SaaS License Management (LM) data is refreshed. This is crucial for accurately tracking which users still hold valid licenses and f...

Question

How to get incident list response from AI bot?

We are using now assist Virtual agent Now Assist and would like to get a list of incidents as a response from a bot. How can I achieve this?

Question

Unable to Add Step to navigate All Case Module in HR Agent Workspace

Hello everyone,I’ve created a test case using ATF to submit one HR Service, and it’s working fine overall. However, I need to impersonate a test user to verify the case details in the backend.So far, I’ve added the following steps:Step 1: Impersonate...

Question

Frequently Asked Questions (FAQ) – HRSD

Frequently Asked Questions (FAQ) – HRSD Last updated for Zurich *Safe harbor applies for any forward-looking statements* This document comprises of our top FAQ covering various aspects of the HR Service Delivery suite, including CKM, Agent Wor...

Article
Case and Knowledge Management
Employee Document Management
Enterprise Onboarding and Transitions
Human Resources Service Delivery

What are the minimum role required to have read only access on Regulatory changes, feeds,action task

I'm trying to grant read-only access to specific users for Regulatory Changes, Feeds, and Action Tasks in ServiceNow GRC. What are the minimum roles needed to achieve this without giving unnecessary permissions?

Question

Allow end user to see the current approver

Hi Community,Greetings. I have received a requirement to allow end user to see who is the current/next approves in the widget. Is there a way of doing it?Currently we are also planning for an upgrade, from Xanadu to Zurich. Is there such a feature OO...

Question
Service Portal

How to add approve/reject settings to a playbook?

I've got a test Playbook in ServiceNow for when a new business application is created. However, what I'm wanting to do is create a decision tree where the Business Owner owner approves or rejects the actions: When I look at the available options for ...

Question