How to remove the original value from the description

MartynaS
Tera Contributor

Hello All,

For one of the HR services we have a variable set allowing to add multiple users, encompassing all who the request is generated for (field name is Requested for). I've added the employee's number as another variable into that set and linked the variables, so the number auto-populates once a user is chosen. However, in the HR Agent workspace, the description shows an original value (which is the employee number of the user creating the case), see the screenshot below:

MartynaS_1-1728568124782.png

We can remove it manually of course, but is there a way to remove it automatically? Or so it does not generate at all, so only the one linked to Requested For field remains? Thanks in advance!

 

2 REPLIES 2

AhmadQazi
Tera Contributor

MartynaS did you find a response to this? How do I remove the (original value:....) completely on the creation of the case record. I do not want to see it at all.

OK I found the solution, just not to name the variables as OOTB field names in sys_user table e.g, 'manager', 'location', 'name' should be named something else in the variables.