Hi everyone,
We’re currently working on ensuring that entitlement records are updated automatically whenever ServiceNow SaaS License Management (LM) data is refreshed. This is crucial for accurately tracking which users still hold valid licenses and for reclaiming unused ones.
To move forward, we need a clear understanding of how SaaS LM items relate to entitlements. Ideally, if a user is onboarded due to having a SaaS license, there should be a corresponding entitlement record created for them.
We’re exploring whether there’s an Out-of-Box (OOB) solution available to:
- Join SaaS LM items with entitlement records
- Maintain accurate counts and relationships between them
We’re particularly looking into the role of the samp_sso_subscription table in this process.
If anyone has implemented something similar or can share insights on best practices, OOB configurations, or custom workflows, your input would be greatly appreciated!
Thanks in advance!
