ServiceNow Community

ServiceNow Reports & Dashboards – A Practical YouTube Playlist for Data-Driven Insights

Hola Community, Reports and Dashboards are at the heart of decision-making in ServiceNow.Yet, many professionals struggle with them—not because they are difficult, but because they are often taught only from a click-by-click perspective, without ex...

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Flow Designer Subflow: “If Contact Exists” Condition Always Evaluates False After Contact Creation

Hi Community,I’m working on a Flow Designer subflow that handles Contact and Case creation when a new email is received via the email channel in ServiceNow CSM.Here’s the logic: Below condition is evaluated as false, even new contact record is create...

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Mastering Client Scripts in ServiceNow – A Practical YouTube Playlist for Real-World Scenarios

Hola Community, Client Scripts are one of the most powerful—and most misunderstood—features in ServiceNow.While they look simple on the surface, poorly written client scripts can break user experience, impact performance, and fail interviews. To ...

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Does SAM Pro create removal candidates based on license assignment date for Docusign?

How does SAM Pro create removal candidates for Docusign, is it by the license assignment date? If yes, how does this work?

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i had requirement in fm_expense_line table we have amount filed

Requirement Statement:In the fm_expense_line table, we have an amount field (type: currency) where the user enters a value and selects a currency. There is also a custom field u_amount_usd (type: currency) that should store the equivalent amount in U...

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Resolved! Company table data not showing

Hello everyone, In a few ServiceNow instances, when we open the Company field data, no records are visible—even though data actually exists. When I check the core_company table, the record count is displayed, but the records themselves do not appea...

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Integrate voice input for virtual agent

Hi everyone,I believe most of us are aware that a Voice Input plugin is available for the Now Assist panel. However, I wanted to understand whether it’s possible to enable a similar voice input (mic) button within the Virtual Agent experience on SP /...

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Workflow approval script is not working in requted item

Hi All, I am using the scripts for the individual approval based on the group person, for the catalog approval Here is my code for the request item current.variables.please_select_sr_approval when i put logs it was printing, but unable to send reques...

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Why does the agent’s name appear in the "Last Updated By" field when work is assigned by AWA?

Hello all,We noticed something in Advanced Work Assignment (AWA) and wanted to check if this is expected behavior.When a work item gets auto‑assigned by AWA, the update on “Assigned to” field in the activity section shows the agent’s name instead of...

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ServiceNow Interview Questions – A Practical YouTube Playlist for Real-World Preparation

Hola Community, Preparing for ServiceNow interviews can feel overwhelming—especially when questions go beyond definitions and focus on real-world scenarios. To help ServiceNow professionals prepare more effectively, I’ve created a YouTube playlis...

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How to set a work note in a UI action?

I created a client UI action that would a open new change request on press, however I noticed that if I try to set a work note during the creation - the script completely breaks and no record is created. No error is outputted either when i go to syst...

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Looking for Best Practices: Onboarding Workflow & Attachment Handling

Hi all!We’re fairly new to ServiceNow and working on automating some of our employee onboarding process. Currently, logging records for onboarding requests is fully manual—creating a REQ and multiple RITMs for different assignment groups. We’ve start...

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Request Management

How do i add three more fields to the resolve pop up

Hi All, I'd like to add three additional fields to the Resolve Pop Up in Service Operations Workspace.i tried this method below: Solved: Add additional field on the Resolve Pop Up in Serv... - ServiceNow Community, but it didn't work. So is there a w...

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Change Background Image of OOTB Widget

Hi guys, im working with the employee center and want to change the background image of the "knowledge Homepage Search" widget. Can someone explain me how this works? Do i have to upload the image on db_image table or on the sys_attachment table? Aft...

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Best Resources for ServiceNow Certification?

Hi everyone,I’m preparing for ServiceNow certifications and looking for guidance on the best training resources and study tips.Any recommendations for courses, learning paths, or exam prep strategies would be really helpful.Thanks in advance!

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