I've searched the community and have found some posts regarding the on-call schedule in ITSM and contact details but not regarding the case we have.
Currently all contact details are user related within the on-call schedule.
We have default team phone numbers (each team has its own on-call number) that is to be dialed in case of emergency, this number is rotated amongst the on-call resources. This way the on-call phone number is always the same and with that on-call resource independent.
We are unable to find a way to post/present the on-call phone number in the on call schedule.
Does anybody have a similar situation and found a solution?
