Generic phone number usage in on-call schedule
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08-31-2023 12:02 AM
I've searched the community and have found some posts regarding the on-call schedule in ITSM and contact details but not regarding the case we have.
Currently all contact details are user related within the on-call schedule.
We have default team phone numbers (each team has its own on-call number) that is to be dialed in case of emergency, this number is rotated amongst the on-call resources. This way the on-call phone number is always the same and with that on-call resource independent.
We are unable to find a way to post/present the on-call phone number in the on call schedule.
Does anybody have a similar situation and found a solution?
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08-21-2025 02:19 AM
We have the same issue, it would be really useful to be able to enter a default number for the on-call rota. Rather than rotating through team members.
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3 weeks ago
A similar issue with the same underlying problem. We have departments with an "on call phone" that gets handed from one person to the next. The on-call roster lists the contact information in the individuals profile and we need to provide the singular phone number for the on-call phone.
