ServiceNow Community

The more you know - SecOps and CMDB Interactions (Video)

The more you know - SecOps and CMDB Interactions (Video) Need a refresher on SecOps (VR / CC) and CMDB? Curious about how CMDB IRE fits in with the SecOps CMDB CI Lookup process? Found yourself saying - “wait… so all of the unknown hosts from V...

Article
CI Matching
CMDB
IRE
SecOps
VR

CMDB Classes are not switching via ETL

Context: I’m moving CIs between classes: cmdb_ci_hardware_mainframe ↔ cmdb_ci_mainframe using two ETLs:It works in DEV and TEST but fails in UAT: no records move to the destination class even though the ETL definition, entity mappings, and sys_proper...

Question

Some features may not be available because the connection to NLU Service is not available. Please tr

Hi Team, while creating intent for model in virtual agent it shows me below error "Some features may not be available because the connection to NLU Service is not available. Please try again later". Due to this error, I am unable to create intent. Pl...

Question

wanted to forcefully capture the updates for groups related in the update set,

hi we wanted to forcefully capture the updates for groups related in the update set, is there any background script for it to capture updates forcefully? TIAregards,Siva.

Question

ServiceNow and DeepL using custom Integration

Hi everyone, I want to dynamically translate e-bond messages using DeepL by custom integration, without installing spoke into my instance. Kindly let us know if anyone has implemented it or if you have any suggestions. I am new to Integrations. So,...

Question

Major Incident Management Field Icon

Hello Everyone reading this..I wants to add a danger icon/image in Incident record inside the 'Number' field(just right to numbers), whenever the incident state will be major incident accepted so that it can get differ from the P1/any other incidents...

Question

Visibility to HR case in Employee Center for additional users

I want to show specific HR service cases to the opened by peers, so the peers can monitor these cases while the opened by is away. If I add the peers to the Watch List of the case, update the Standard Ticket Configuration to include the watch list (d...

Question

In ATF Process unable to create a new user without admin role in a test step after Zurich Upgrade

While executing an ATF test case that creates a user with a specific role (not an admin role), the process fails during user creation with the following error:"FAILED TRYING TO EXECUTE ON CONNECTION glide.2 (connpid=37009): INSERT INTO sys_user_grmem...

Question

Duplicate IDs Showing in Different States in Report Due to Reuse

Hi All, I have a requirement where I need to display all records based on their state in report. I’ve created a report in a dashboard, but I’m facing an issue where duplicate records are being shown for the same CPU ID. Table 1: u_cpu_data → stores t...

Question

Mid Server Configuration Approach

Hello Experts, We have a requirement to upgrade the midserver (From Windows 2012 to 2022) .Now once the required configuration and patching are done by the Wintel team, The status will show as up in the midserver status in Service-now. My questions a...

Question

How to Retrigger a Completed Activity Set Multiple Times in Lifecycle Events HRSD??

We’re working with Lifecycle Events in ServiceNow, and have a use case where a manager may want to retrigger a specific Activity Set multiple times, even after it has been completed.For example, the Activity Set might include onboarding tasks or comp...

Question

BBS4 BAD User is authenticated but not connected

Hello Community,We have set up an email account with below details,type: IMAPServer: outlook.office365.comAuthentication: Oauth 2.0While clicking on the Test Connection URL, the connection is succesful but we are unable to recieve any emails under em...

Question

Cannot get Interactive Filter to work on dashboard for cases

Hello Alli am trying to create new custom interactive fields, one to be able to filter by date and one by service.We are using the CSM module with a parent generic sn_customerservice_case table, and multiple child tables (finance case, HR case create...

Question

Add Endpoint and Payload to Flow Designer

Can we able to add direct Endpoint and Payload to the Flow Designer

Question

Want reopen button on MDM form in MDM workspace post state is resolved

Hello Community, I am new to the workspace and would like to add a "Reopen" button to the existing MDM form when the state is set to "Resolved." This functionality was previously available in the standard UI, and I would like to replicate it in the M...

Question