ServiceNow Community

Default “Planned Outage” when creating Outage from Change Request

Hi Community, We have a requirement related to Outage creation from Change Request. Requirement:When an Outage record is created from a Change Request, the Type field should default to "Planned Outage". Current Behavior:When creating an outage from a...

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How to extract the fields on UI Builder SOW

Hi All, How to extract the fields on UI Builder Service operation Workspace (SOW) to excel sheet Like how we export records as in normal tables to excel sheet please help me Thank you All.

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Application Manager does not show any plugin update anymore after patching to Zurich release Patch 5

Hi all After patching our DEV instance to Zurich Patch 5 we wanted to update all our plugins.But after upgrading the first plugin the application manager does not show any available update anymore.We did the same procedure on our TEST instance and go...

Question

Application Manager does not show any plugin update anymore after patching to Zurich release Patch 5

Hi all After patching our DEV instance to Zurich Patch 5 we wanted to update all our plugins.But after upgrading the first plugin the application manager does not show any available update anymore.We did the same procedure on our TEST instance and go...

Question

PII Data archival and deletion best practices

Dear ServiceNow Community Members,I would like to do the data anonymization, archival, and deletion of PII data in ServiceNow (CSM), ITSM and scoped applications in my ServiceNow Instance. I don't have Data Privacy,ServiceNow Vault applications.I wan...

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Use Update set to deploy content library (News, Banner, etc)

Hi all How can I capture content definitions (News, banners, Rich text, etc.) into an Update Set to move them between different instances? It's possibile? Regards

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Fixing “The Data source response processor only supports sys_attachments” in custom feed for TISC

When configuring a custom feed (e.g., a REST-based integration that ingests indicators/observables into TISC table), the run fails with an error similar to: Encountered error running the integration. Error: The Data source response processor only s...

Article

Auto close changes records

Hi Team,Here is my use case:“Auto-close any change record that has been in the Implement state for more than 24 hours after its planned end date and time has passed. The change should be closed with the close code Unsuccessful and the close code reas...

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Change Management

ServiceOperation workspace adding new and modifying the donout in the overview dashboard as requied

Hi all, I need to modify the Service Operation workspace dashboard configurations (like adding new donut, change the existing data visualisation),trying to edit the dashboard directly did not help, can you any one help with step by step process as ...

Question

How to add Firmware Version for IP Routers during Discovery?

Hello All,I am trying to populate the firmware_version field for our IP Router [cmdb_ci_ip_router] CIs during Discovery.Currently, Discovery identifies the routers correctly, but the firmware version remains blank. I can see the version information i...

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Resolved! Query ACL Behavior

Hello,We're attempting to replace a Reference Qualifier with a query_range ACL to filter Change Models (chg_model table) globally, but the ACL isn't working as expected.Current Setup (Working):Reference Qualifier on the chg_model field filters based ...

Question

Resolved! When to use Case and When to use Incident

Dear ServiceNow Community,I have a query, If I have CSM and ISTM module, is it best to record any issues coming from customer as 'Case' only or to be captured as 'Incidents' too? My understanding is anything with the service provider to be recorded ...

Question

Guided Tours Risk assessment - Tour abandoned

Hi, I´m trying to create a guided tour for the ARA Risk assessment starting in the Risk portal, everything works perfectly until I open the actual assessment.After that all Callouts into the page end up with the tour abandoned error. I have a multi...

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Resolved! User is not listed when I search by Last name in Service Portal

Hi All,I am using the form widget to display a ServiceNow form. It has a field Application which is reference to User table.When I try to search by my first name, it works fine. But when I search by my last name, it can't find my name.When I add a '*...

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Adding a Column to the Dynamic CI Group List View

Hello,I have a requirement to add a “Subclass” column immediately after the “Class” column, as shown in the screenshot below.However, this view looks different from the standard list view and is displaying the table name as “%24sa_qbs_view”. Could so...

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