On discovery of printers manfacture id and model id is not populated for many records

[ankitha varma1]

When I tried to discover printers,not all information of printers being populated in table.For almost 80% printers Manfacture id and model id has not been discovered.

We tried attaching MIB files of respective manfacturers and run the discovery but still the information has not been discovered.

Is there any other way to discover that information?If so mention the process.

Thanks in advance,
Ankitha.

[doug_schulze · Accepted solution]

you'll see this when you do not have a SNMP SysOID for that printer model/mfg.. Just add to this list.. (you'll find the number in the system section of the SNMP classify probe..

I also did this part in this youtube video... Remember you dont have to do the whole process Im outlining , just adding the snmp system oID

https://www.youtube.com/watch?v=6ULRbpGOSB4

[Kushagra Mehrot]

hi Doug

Thanks for above useful information!

However, I am able to get manufacturer data but not model. Any idea where might be the issue ?

I can see model info in the payload under sysDSCR but its not populating in the Model field of created CI.

Thanks
kush

[doug_schulze]

Kush, check the snmpSysoid table as I mention. We do not set MM from the payload rather from a lookup on that table.

[Kushagra Mehrot]

Thanks Doug for the response!

I was able to fix this by including SNMP - Printing probe in the classifier.

PS - I manually created a classifier for the OID.

Thanks

Kush