ServiceNow Community

Set a hyperlink in notification

I created a notification and specified the HR task for the table. I want to include a hyperlink directly to the task in the Message HTML. How do I set up this hyperlink?

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MAC Adress in "capture asset tags" dialog box

According to the official documentation for the Zurich release, the MAC address can be displayed in the "capture asset tags" dialog box as part of a purchase order. https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/procur...

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CSA Capstone project how to login to PDI

I have just completed CSA learning path and want to do the capstone project. I have requested PDI but how to login and see the incidents and all

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Issue ingesting multiple affected users using Azure Sentinel Incident Ingestion Integration

HiWe're having a bit of trouble adding multiple affected users into SIR tickets using the Azure Sentinel Incident Ingestion Integration. We are able to ingest Sentinel Account entities (${Account: properties(displayName)}$) using a simple glide get q...

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ACL Controlled by reference option not working in Yokohama but working in Zurich

We have to differentiate the portfolio data for two groups , sp we created security data filters for that and then we also wanted to separate for Projects/Demands so we tried by controlled by reference option giving pm_portfolio table for two differe...

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Need to show pop up with Ok or Cancel button , when user click on Ok the feedback task should create

Hi All,Need to show pop up with Ok or Cancel button on HR case form when state is awaiting acceptance, when user click on Ok the feedback task should create. Any suggestion to achieve it? I created a UI page and called it in onChange client script, i...

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Tokyo

Regression definition solutions for predictive AI

Hello,Does anyone have any feedback on the difficulty / benefits to use regression definition solutions for predictive AI to calculate resolution time estimates?Furthermore, it seems that it is no longer possible to create regression definition solut...

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Virtual agent not showing topics and crashed

Hi I created topic for virtual agent in my PDI. It was not displaying in topic list. I made all fixing available on KB0784304 but it did not help. Also convesation was not restarting and what I did is removing all entries from sys_cs_conversation_lis...

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Portal Redirection

'snc_internal' role contains another role like 'x_sap'. Without 'x_sap' role if any 'snc_internal' users login to servicenow instance they are redirecting to portal page. But with 'x_sap' contain role they are redirecting to native dashboard view ins...

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User changed the incident state to resolved without filling mandatory fields

Hi Community, User changed the incident state to resolved without filling mandatory fields. Even i checked it in history when they changed the state to resolved at that time mandatory fields are not filled . How it is possible ? Regards,Tulasi.

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Dashboard Sharing Option Not Visible for User

Hi Community, One of our users has the following roles assigned: ITIL role, Report Admin, Report User, and Report Group roles. However, they are unable to find the Share option to share the dashboard with others.Interestingly, another user with the s...

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Service Portal

Hi All, Can anyone let me know how I can learn Service Portal configurations. It is difficult to get the documents related to it.

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Conditionally Customize the Recommendations Tab in Service Operations Workspace

This is how the Recommendations tab (bell icon) appears on the SOW Incident record page today. In this article, we’ll walk through how to control the visibility of the entire Recommendations tab, and also how to selectively show/hide the "Recommended...

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Predictive Intelligence
Service Operations Workspace

Cannot edit in read-only editor - What is this?

Hello guys, maybe you could help out on this! I have a BUSINESS RULE created in ServiceNow platforma that I could edit freely, but, since my instance its upgraded to Zurich I cannot edit this file, anymore. Why is this happening? Is there need for a ...

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Incident Management

Chat reply recommendation stays in draft

Hi, i installed all necessary plugins and they are all updated but for some reason the Chat reply recommendation stays in Draft: in ran trough all the steps of the Chat reply recommendation but it doesnt change to Active. any ideas ?

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