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Resolved! Using current.update() in after business rule

In my business rule I have used current.update() and it works as expected but it throws the recursive BR error during the validation check. Tried using setWorkFlow(false) after the update statement but still of no avail. So wanted to know if there's ...

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How do I limit the date field so that future dates cannot be selected for Assessment Metrics?

This is the survey form - assessment metrics - question data type: date that we want to limit.

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Duplicate activity log in RITM.

Hi,Whenever an user submit the request two activity log getting attached to RITM.Also I didn't find any current.update(); in any before business rule. Kindly suggest how to fix the issue? Screenshot: Regards,Dusmanta

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Need to create a report for all the Tasks I submitted in 2025

Hello, I'm trying to run a report that shows all the service tasks I created for the year 2025. These are tasks I submitted myself on behalf of another user to get credit for the work I am doing. Is anybody able to assist me in creating and running...

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ACL Restriction

Hello,We have a requirement1. logged in users should only see the incidents assigned to their assignment group(this is achieved by Before Query BR)2. If a user search for any INC ticket which is not assigned to their group they should only see Number...

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FSM Stock replenishment, inventory and parts.

Hi all,I'm working on FSM inventory and parts, I'm looking for the stock replenishment, I don't find any docs for this in learnings and community, if anyone has done this stock replenishment, please share.I'm looking for the auto stock replenishment ...

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Can I exclude only Incident table as part of cloning?

Can I exclude only Incident table as part of cloning? I read this FAQ, but its still confusing. " I excluded a specific table, but after the clone, the data is still there? This is a very common question that comes up to support. You enter in an ex...

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How to get the variable values in flow designer

Hi Team, I have a flow designer, Once I submit the item, Ritm and sc_tasks are creating. Now in sc_task short description I want to add one of the variable value in it. I have added above one in my flow designer Action, this is coming in below way B...

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UI ACtion on Attachment related list

Hi All, I have 2 instace where UI action "New" is visible and present on the attachment related list.In the normal UI it is present but in the workspace it is not visible.Checked the both instaces we have unchecked the workspace form button is unchec...

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Create De-duplicate Task manually by using UI action on list view of CMDB_CI table.

De-duplicate tasks are created when system identifies the duplicate Cis in the discovery process. In some cases these tasks are not created as expected even though duplicate CI exists. In a few scenarios clients expecting to create de-duplicate task ...

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Script Includes: provide use case to understand !!

Hi all,I'm trying to understand difference between script include and client ajax. Script include is for server side calling of same script and glideajax is similiar to script include but used to call this script on client scripts. Is my understandin...

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Looking for Fun & Unique Flow Designer ideas to practice building flows

Hi Community,I’m not working full‑time in ServiceNow yet, but I’ve started learning and I want to get hands‑on with Flow Designer. I’ve finished some flow learning path and micro‑certifications, but I’m still not fully confident applying them in real...

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Need some help based on dependent field

Hello team, Merry ChristmasI need some assistance with an issue I’m facing. I have built a custom application where I created manager profiles across different tables. The username field is a reference to the sys_user table, while the remaining user ...

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Can a user without roles (doesn't have access to SN instance), approve/reject a Change by email?

The question is: Can we configure an approval task for a user who does not have access to ServiceNow?The user will not have any roles. The client would like to send an approval to an IT director by email, allowing the user to approve or reject direct...

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User sysid is printed in worknotes journal

Hi Everyone,Below is the screenshot of "ask for approval" action of flow designer, i am adding journal in work notes field..Which is working fine, but at the end its printing sysid of the user who is rejected/approved it in the work notes.Instead i w...

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