How to determine if the Service-Now Mobile App is being used
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‎11-29-2016 02:14 AM
Good Morning,
We have started to move our Service Catalog to the Mobile Platform (just in time for Christmas)
We have an online "Report a Problem" form which is our first victim but what I am trying to figure out is how to determine (if possible) whether it is being accessed via the Service-Now Mobile App or via an Internet Browser, the reason I ask is because we want to only show certain fields depending on which platform is being used?
The only other option I can think of is to create a separate form and have one enabled for each but maintaining two separate forms for the same purpose I think is bad practice.
Any ideas would be most welcome,
Ashley
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‎11-29-2016 05:51 AM
Hi Ashley,
This may help. There is a Server side call you can use to determine the device type:
GlideMobileExtensions.getDeviceType()
returns 'mobile or doctype (desktop)
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‎11-30-2016 06:15 AM
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