ServiceNow Community

How Asset tasks are getting created and how to change Short description add content in it.

Hi,We are implementing HAM for one of our customers.Wanted to know how Asset tasks are created in HAM and links to RITM.We have to change content of task (Confirm assigned asset) and do assignment based on some conditions.I have not seeing any docume...

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Business Rules : "Detected recursion" when creating relationship using IRE

HI, At the creation of a CI into the CMDB, I want to create a relationship to a server CI.I'm using a business rule that run on "AFTER" "Insert".In this business rule, I retrieve the sys_id of the Child (the current record that triggered the BR) and ...

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You do not have sufficient privileges to access this knowledge item message in SP

Hi, This is an OOB box behavior on Service Portal that--> if a non admin user has already opened an article that was not retired when opened, but this article got retired from the backend and when the non admin user reloads the page they get "You do ...

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New pop up modal does not close after a search

We have added a pop up which appears if the user waits on the same screen for couple of seconds.Pop up comes with a typeahead widget within it -> user enters the text and hits enter ->the search works however, the pop up does not close. The result ap...

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Attachments Visible to Admins but Not All Users on Incident Form

Hi everyone,@Ankur Bawiskar @Sohail Khilji @Maik Skoddow @Vijay Talupula @SANDEEP DUTTA @AJ-TechTrek @Mark Roethof I'm facing issue with attachments on the Incident form The problem:I have an incident with attachments. When I log in as a Servic...

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Cross-Scope Access Error

Hi All, We are facing a cross-scope access error when using @mention in Work Notes or Additional Comments on tables that are created in a custom application scope (EITG) and extend from the Task table (Global scope). Error message:Access to API 'setW...

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How to hide permission group in Assignment group in task table

Hello everyone, I have one recruitment, that's in task table assignment group i want only hide the permission group(type is permission) already having the reference qualifier, using script include to call the function, in SI i change the condition bu...

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Dynamic Translation toggle is off in SOW

Hi All,we are migrating to SOW and observed that Dynamic Translation toggle on chat window is coming as false/disabled.Earlier, we were on Agent Workspace and it is working absolutely fine fine. Could you please help in confirming which configuratio...

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Project Workspace - New Project

Can I change the Fields that are shown when I try open new project in project workspace ?

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Error - Unable to create application, enter different scope name

hello, I have tried for 2 days now, to simply create an APP using App Engine Studio but keep getting the error, this is on Yokohama version. I have tried changing scopes to Global, and literally used like 30 different completely random "scope names",...

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Never Logout My screen or account

Hi Community,I have a question regarding user session timeout behavior in ServiceNow.Currently, when I leave my ServiceNow screen open, my account eventually logs out or times out. This is causing issues because I need the account to stay logged in a...

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Why might a Notification variable like ${caller_id.manager.name} show blank?

Hi, Why might a Notification variable like ${caller_id.manager.name} show blank? I tried multiple ways but it is not working. Kindly help. Regards Suman P.

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Service Graph Connector for Microsoft Azure and OS information

Hi, In the release note of version 1.13.0 of the service graph connector for Azure , an issue is supposed to be fixed :"FixedResolved the issue where OS information was not received for deallocated or terminated VMs, so that classification occurs onl...

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SLA Pauses without meeting the condition. Behavior is abrupt

Agents in our organization have reported that Service Level Agreements (SLAs) were paused unexpectedly.We have 12 out of more that 10000 SLAs that got paused abruptly even though pause conditions are not met. What are the possible reasons for this ab...

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How to Cost Cumulative Aggregation OOB Report based on Org Hierarchy without Performance Analytics?

Hello All, I’m working on a project where the goal is to build a dynamic, user‑friendly Report/Dashboard that visualizes software license allocation and cost across users, based on our organization hierarchy. Example organization hierarchy. Constrai...

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Dashboard
Reporting