ServiceNow Community

How to display same time for every time zone users?

Hello Community, We have a field 'date' (type:date) in record producer. When user submits the record producer there are two variable 'start date' and 'end date' which sets it as date + currentTime and date +'23:59:59' respectively. The issue is that...

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CMDB Query - No relations query timing out

Hi,I have a CMDB Query where I want to get the list of all applications belonginng to a specific managed by group which does not have a relatiosnship with Service Instance. It works fine if I do not put a filter of Managed by group (its a custom fiel...

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(Article-1) From Confusion to Confidence: My CIS - Data Foundations (DF) (CMDB & CSDM) Exam

On 3rd April'26, I have successfully completed the CIS-Data Foundations (CIS-DF) (CMDB & CSDM) certification. This isn't just about passing a certification. It's all about - from Confusion -> Clarity -> Confidence. I assumed it would mainly focus on...

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Clarification on Usage of Work Notes and Additional Comments in Order Line (SOM)

Hi Team,I am trying to understand the practical usage of Work Notes and Additional Comments on the Order Line record in Sales and Order Management.In my observation:The Order Line record does not have Assigned To or Assignment Group fieldsCustomers/c...

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UI Action that allows user to select an assignment group and an assigned _to user in that group

Hello, I have created a UI action workspace form button that when clicked shows a pop-up with the assignment group and assigned to fields. the first field correctly displays all group options in the sys_user_group table,however, the "assign to" fiel...

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is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4

Hi,is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4?I want that the value will be display as 0.400

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Script step's input variable value returning to "{{undefined}}" in Zurich patcg 7 Flow Designer

Dear all,In my flow action I define an inputs variables as seen belowThen I have script steps where I read those input values to create a records.When I test that script before publishing and then enter a value for description for instance, then in m...

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Live Webinar on April 16: SeviceNowCPQ for Manufacturing and Dealer Networks

Dear SNUG Community, On April 16th, we will host a free 45-minute webinar introducing how ServiceNow CPQ fits perfectly the Customer Experience strategy by perfectly connecting your Dealer Portals to your fullfilment applications. In this liv...

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Set facet country by default Logged in user

I want to set the Facet filter of Country by default based on Logged in user In HR Employee center. It's working manually selection of country but not set automatically by default as the Logged in User Country location.

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Alert Management Rule stopped evaluating to auto-create incidents (but manual subflow works)

I am configuring Event Management to process external monitoring events directly in the Global scope. My custom Alert Management Rule was working perfectly earlier and successfully creating Incidents for these alerts. However, it has suddenly stopped...

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Event Management

Implement ACC-M

Hello Experts, I need to showcase the demo on the URL Monitoring through the ACC-M. I don't have any idea on it. Kindly help me to implement ACC step by step in my demo Instance so that I can fulfill this requirement. Thanks & RegardsMirza

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Event Management

How to enhance smart assessment contributors dropdown?

Hello community. We have employees with the same name. Smart assessment shows only user names if you try to add a new contributor. How can we enhance the displayed user data with e.g. their department? Thank you in advance!Max

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How can FSM move a work order task to the next engineer if the first engineer does not respond?

Hi all, We are designing an FSM process where a work order task is assigned to an engineer based on availability, skill, location, and on-call rota. If the first engineer called out using xMatters does not respond within a defined time, we want Servi...

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how to check if the filed is modified

I need to add the condition in the UI policies that I need to run the script when the field changes not onload of the form, how to achieve this?

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Resolved! Email client templates visibility on condition

Hi Everyone, Requirement 1:There is an out-of-the-box email client template for change requests called “Email to Requested By and Assigned To.” The requirement is to hide this email template when the state is “Closed” or “Cancelled.”However, even aft...

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