We're reclaiming inactive PDIs to keep them available foractive builders.Learn what's changing, who's affected, and how to protect your work. Read More
This happens because the Group picker on the On-Call Schedules page is using a broad reference to sys_user_group without filtering for rotation-enabled groups.To restrict it so it only shows groups that actually have active on-call rotations, you nee...
You’re basically building a multi-stage SLA notification framework in ServiceNow. Here’s how you can implement it cleanly in a PDI using standard platform features.Best Practice in ServiceNowUse SLA Definition + SLA Stages + Event-Based Notifications...
Yes—sending external email is limited on a ServiceNow PDI (Personal Developer Instance).On most PDIs:Outbound emails are restricted or disabled for real external deliveryEmails may be:Logged in System Mailboxes > OutboundSent only to a test email add...
Using a Workspace Custom Action / Widget (Recommended)In ServiceNow Workspace, create a custom action button on a Related List Component.Steps:Go to Workspace Experience > Open the page containing your form/related list.Add a Custom Action to the rel...
In Service Operations Workspace, the list shown as “Casos – Todos” is an out-of-the-box default/system list, so it cannot be renamed directly. For this type of list, ServiceNow only allows the “Save a copy” option, and the rename option is intentiona...
