Slow Performance While Accessing ServiceNow PDI (CloudLaps)

[KanamR]

Hi everyone,

I'm experiencing slow performance while using my ServiceNow PDI (CloudLaps). Opening records, loading forms, and navigating between modules takes a long time.

Is anyone else facing the same issue? Is this expected in a PDI environment, or is there any way to improve the performance?

Please share your suggestions or experiences.

Thank you!

[Tanushree Maiti · Accepted solution]

Hi @KanamR 

I also experienced slowness in my PDI last night and initially thought it was an issue with my internet connection .

Now my PDI is pretty fast and working fine. Check at your end.

If still you are facing issue, you can try the following troubleshooting steps:

1. Clear your browser cache and access the instance using an Incognito or InPrivate window.
2. Clear the instance cache by typing cache.do in the Application Navigator.
3. Log out of your instance and log back in.

If the issue persists, it may be due to a backend problem. In that case, you may need to wait until it is resolved.