ServiceNow Community

How to perform Asset Audits by Asset Tag and/or Serial Number

Asset Audits: Scanning by Serial Number Here’s the dilemma, you are the Asset Manager for an organization that either now or at one time didn’t have complete Asset Tag coverage across all your trackable hardware assets. This leaves you needing to sca...

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Cloned Widget Code Documentation Best Practice

Customization should contain clear documentation within the code. General Description should Include: Original OOB widget source and last update date. Description of custom functionality added. List of related tables, workflows, pages, integrati...

Question

Group by Execution date

Hi Team,I’m working on a Change Task Dashboard in new Platform Analytics team. Currently, I have several CTASKs scheduled for future dates, and I’d like to group them by execution date to display the number of CTASKs scheduled per day for the next we...

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How to add budget in demand

why i cannor see create budge demand in related links?

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Platform Analytics: ITIL / business_stakeholder Report

TeamI need your HELP!Need to create a Data Visualization:1. Create a report showing users who ONLY has ITIL and does not have business_stakeholderProblem the report will show users who could have both and just just NOT show business_stakeholder role....

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In Platform analytics

Resolved! Restrict View Changes for 'View_changer' Role on Requestor Table

Hello, We want to prevent users with the "View_changer" role from changing the view on the Requestor table—both at the form level and list level—without affecting other tables. However, Admin users should be exempt from this restriction. How can we d...

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Reporting Question

Hello! I am trying to create a report or dashboard widget that would reflect reporting on the number of HR Cases that have been rejected during the awaiting acceptance period. The case moves back to ready once it is rejected, so there is no status th...

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Auto-populate the assigned to field within the Hardware New record with a business rule

Hi,I am trying to auto-populate the 'Assigned to' field in the Hardware New record with the user from the 'Requested for' field in the Requested Item, after the RITM number is populated in a custom field called 'RITM Number' in the Hardware New recor...

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Firefox: Flow Designer Issues with Zurich

Hi all, Has anyone else noticed issues with Flow Designer since updating to Zurich, if using Firefox? In Chromium browser (Edge, Chrome) it's fine, but in Firefox there's missing SVG icons, and misaligned buttons when expanding flow steps.I've tried ...

Question

Sample Payloads for Google A2A - ServiceNow as Secondary Agent

This article shows a multi-turn conversation where the External Agent (A2A client) asks the ServiceNow AI agent (A2A server) to find a place to stay in Ibiza, Spain. The ServiceNow AI agent returns a list of available options and asks the External Ag...

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Best Practices
Getting Started

using duration in update scripts doesn't produce the correct values.

I have several locations where I am calculating a duration and then using that value later. When I calculate the value based on the difference in two date time fields, it shows up correctly and displays correctly. When I calculate based on what is...

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Servicenow comparision with Salesforce

Any Servicenow comparision with Salesforce

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Business rule : Display

I read community answer that Business rule: Display is used when say child incident task wants to get field value of parent table incident . Can someone give some other use case of this Display. Thanks

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g_user.hasRole is returning false if users have snc_external roles

We just checked this KB and found this article that confirms this. g_user.hasRole is returning false if users have external roles - Support and Troubleshooting So the question is, how do you check roles on a client script?

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csa and cad projects

Hi,Could you suggest some Projects ideas for csa and cad certified person? Thankyou

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