ServiceNow Community

Teamspace Demand - disable assessments without skipping Screening

Hi Community, Looking for some advice on the following use case: we have a team using one of the Teamspaces and they don't want to use the assessment functionality for Demand, hence not having questionnaires being sent out. They also don't want to sk...

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translated texte on employee center

Hello guys! i try to translate this requests text on employee center with system_messages texts editing but the probleme that it dosn't change!!! have you any idea when i can translate it please! Thank you

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Python query not picking up correct records in ServiceNow

We have a developer writing code for a Python/Flask web application. This web app talks to the ServiceNow API to query records from the security incident SNOW table. One of the fields in the query is that the parent_security_incident field should be ...

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Network Gear and its device type

Wireless access point, Router, Switch are these can be created in network gear class and mentioning the device type is best practice or having them created in their class is best practice, no matter the discovery source which works fine?

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Infographic: Multi-factor authentication (MFA) now default with Yokohama release

Beginning with the Yokohama release, multi-factor authentication (MFA) is enabled and required by default. This is part of our commitment to safeguard customer data and to align with industry standards and best practices. The following infographic...

Article

email reopens the HR case

Hi Team,Could anyone help me with this? When users respond to an HR case after 1 year, the case currently reopens. Instead, I need to stop it from reopening and automatically create a new ticket. How can I achieve this?

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How to display stacked bar graph from custom script in UI Builder [Not in Reporting]

Hi everyone,I’m trying to build a Stacked Bar chart in UI Builder using now-vis-bar-wrapper in data resource . My data comes from a Script Include that returns a hierarchical structure with these keys for each node:{ "value": "{SYS_ID}", // sys_i...

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UI Builder : Next Experience
UI Framework Next Experience

How to change browser tab titles for catalogs?

Hi all, I've noticed that when I open the OOB service catalog on my instance, the browser tab reads as "Catalog | ServiceNow" in most situations. The exception is when I access it through Service Catalog -> Catalogs, when the tab reads as catalog_Ser...

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Business Application and Business Owner

We have an issue and I'm curious is anybody else has this issue or concern with their business application records. We could have a single business owner, but many times there might be a group associated with that business owner and as we have had m...

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Indicator tasks

I have an issue when generating the indicator tasks, when I execute indicators I get the error message as : There are too many open indicator tasks can not create new. But I checked the system property related to indicator open task and the limit is...

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Resolved! Convert DateTime from one time zone to another in scoped App and Global

how can we convert a time from one timezone to another timezone in both scoped applications and global?

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How to trigger a Rest API (Post) call, When users clicks 'Save as a draft' button on service catalog

Hi All, Currently I am working on a requirement where a catalog item is being initiated via Jira. My task is to push back the details of the draft version to Jira when anyone clicks on 'Save as a draft' button. So that for the same record no one shou...

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Need to shoe approver name in ticket details page

Hi All, I need to show the approver name of particular ticket in the below ticket details.Attached image for reference.

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Incident deflections from KBs

its been very difficult to measure this incident deflection success just by looking at the views and not raised after some time from deflection table, which concerning me about success accuracy, looking for a better way to calculate within ServiceNow...

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Trouble Building Database View – Unexpected Results with Campus Data

Hi everyone,I'm working on building a Database View that should return a single row per incident, including the INC number and its related campus data points. However, the results I'm getting are not accurate — instead of one consolidated row per inc...

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