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onsubmitting request on catalog a csv file should generate for mrvs variables

I have a requirement in which when a user generate a request on catalog item on portal containg MRVS it should generate a CSV file containg all the mrvs variables entered in catalog.

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Project workspace - trying to add list page to it but can't seem to get it working

Hi All,Within the OOB Project workspace, I see the left-hand menu currently includes Projects and Doc Templates. I’m trying to add a List page in between them that displays lists such as Projects, Project Tasks, Risks, etc.I was able to create the li...

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Indicator with Count Distinct Script

Hello,The following script checks a reservations table to see if there are users who have never had a reservation with access_building=true and it works correctly // Object to store users who have at least one access var usersWithAccess = {}; // Fir...

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How can I make only one specific report read‑only for end users?

Hi everyone, I’m looking for guidance on restricting edits to a single report .... We have a use case where one particular report should be read‑only for end users. The issue we’re seeing is that users often open the report, change the filter conditi...

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Link in the annotation

Link in the annotation<a href="/esc?id=kb_article&sysparm_article=KB0010066" target="_blank">Incident Escalation and Severity Matrix</a>I used the above code in a annotation to open the link to an article. It opens in the same page (ITIl user uses th...

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How To get an extract of Assignment groups associated to "Create Catalog Task" in Flow designer

Dears,Could you please advise how can I get all the created catalog tasks in Flow Designer with the assignment groups associated ? Thanks a lot

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Create Incident using closed interaction in SOW

Hi,Currently when an Interaction is closed, I want to Create Incident/Create Request through that closed interaction however when I am clicking on Create Incident/Create Request, its validating the mandatory fields and giving error 'The following man...

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Publish, Retire, and Republish buttons are not working on Service operation workspace.

Hi, I have observed that knowledge UI actions visible on Service operation workspace are not working as expected. Earlier it was not visible to me but after changing the value of system property - sn_km_center.glide.knowman.ece.enable to 'true', it b...

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Resolved! On PTASK table, when Assignment Group changes, automatically it should set back the State to "New"

Good afternoon.Requirement is: On PTASK table, whenever we change the Assignment group and save the record, it should set back the state to "New", if the States are in Assess or Work In Progress.1) I tried using Client Script, but it worked only on F...

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Why is g_scratchpad used in onSubmit Catalogue Client Script?

I've just been looking at the onSubmit below Catalogue client Script: function onSubmit() { // If we already validated, continue if (g_scratchpad.isFormValid) { g_scratchpad.isFormValid = false; return true; } // // get the ...

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Creating Epics & Stories from Demand with more fields?

OOB it looks like Epics and Stories don't inherit much from the Demand (short description only as far as I can tell).I'd like to inherit a lot more, including assignment group, description, and some of the dates. The CreateEpic UI Action calls this...

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Use cases when I would like to update references between Asset and CI

Does ITAM or HAM have a way to handle re-use scenarios? Our CI is a computer with a unique name, our asset is a piece of hardware, e.g. a Notebook.When a users leaves the company, the hardware asset can be reassigned to another user - but with a new ...

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Resolved! Create Knowledge using Now Assist

When clicking the "Create Knowledge" UI Action from an Incident record within Service Operations Workspace, the system behavior deviates from the expected standard workflow. Instead of opening a modal/pop-up to select a Knowledge Template within the ...

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Filter using automated breakdowns

Hello guys, I have configured a few indicator score dashboards in Platform Analytics. In addition, I implemented filters by using breakdown sources > automated breakdown > breakdown mapping. The filters work through the indicator score dashboards. Bu...

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Import Excel Data into alm_hardware and cmdb_hardware_product_model

Hi Team,I am trying to import hardware asset data from an Excel sheet and need guidance on how to handle field mapping across two different tables.Excel Sheet FieldsPO NumberSerial NumberLife Cycle StageStatusModelModel NumberUseful LifeWarranty Expi...

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