Automated reminders in SCTASK

Hi Everyone, I would like to set up a chase process after sctask moved to awaiting customer response with 24-5 schedule and exit this process once the state is changed. I am not allowed to create any server side scripting like BRS or any other schedu...

• Question

GlideAjax blocked from Script Include in same scope despite Isolate Script enabled

Hi all,I'm working within the Security Incident Response (SIR) application scope (sn_si) and trying to trigger a Script Include via a client-side UI Action using GlideAjax.The setup: The UI Action and Script Include are both in the sn_si scopeThe Scr...

• Question

Heatmap Visualization - Event handler in Ui Builder

I have created a heatmap in ui builder .when i clicked a cell in the heatmap, its not redirecting to the record page. this the script i have used/** * @Param {params} params * @Param {api} params.api * @Param {any} params.event * @Param {any} params....

• Question
• Risk Management

Map the variables of one catalog item in another

I have an order guide in which 2 catalog items are there. In one catalog item there are some variables which are not in 2nd catalog item. so when submitting the order guide , those variables should be visible in RITM and SCTASK on 2nd catalog item. H...

• Question

why i am not able to see sc_req_item table in flow designer

• Question

Onsubmit catalog client script

Hi Team,I've created an on-submit catalog client script that is intended to function exclusively on RITM records. This script is designed to initiate approvals based on specific variables, and the approval records should be linked to the RITM. Howeve...

• Question

Standard Change Request, the Justification field is showing as read-only.

Hi everyone,I’m currently exploring ServiceNow and noticed that on a Standard Change Request, the Justification field is showing as read-only.Is this behaviour out-of-the-box (OOB), or is there some customisation that makes it read-only?How can I che...

• Question
• Change Management

Subscription-based Table API

ServiceNow Table API. It is available baseline for all tables, easy to use ... and not so easy to grant/deny access and control what records and attributes can be used by each integration. Giving baseline roles, such as cmdb_read for CMDB, itil to ac...

• Article
• Integrations

SLA Pauses without meeting the condition. Behavior is abrupt

Agents in our organization have reported that Service Level Agreements (SLAs) were paused unexpectedly.We have 12 out of more that 10000 SLAs that got paused abruptly even though pause conditions are not met. What are the possible reasons for this ab...

• Question

sys_user_group table not visible in UI Action table dropdown in scoped app

Hi All,I am working on a scoped application and trying to create a UI Action on the sys_user_group table.In Global scope, the sys_user_group table is visible in the Table dropdown when creating a new UI Action.But in my custom scoped app, the sys_use...

• Question

Application Service and Service Instance: What is new in Yokohama and CSDM v.5

Application Service is being renamed to Service Instance. At the same time, new classes - Data Service Instance, Network Service Instance, Connection Service Instance, Operational Process Service Instance, and Facility Service Instance - have been in...

• Article