ServiceNow Community

Leverage MID Server to Retrieve and Tokenize PAN

Objective Learn how to maintain PCI DSS compliance during dispute intake by using ServiceNow's MID Server to orchestrate PAN retrieval from core banking systems and tokenization through a third-party provider. This article provides an overview of the...

Article

Custom assessment types and notifications

Our demand group is using some assessment types they created to have more control over the questions that are asked when assessing different demands. These are not triggered based on actions within the demand but are sent manually from the assessment...

Question
Demand Management

After CSA certification

I have recently completed my CSA certification. And I don't want to go much deep in coding, which Servicenow role will you suggest for me?

Question

Does anyone have conference credits they aren't going to use?

I know it's an odd request but I also know that sometimes, although companies have credits to offset the cost of the conference, they may not have the budget to send enough people to use all the available credits. I am not sure it's even possible to ...

Question

Computer Room ↔ Data Center parent/child labels differ between Zurich and Yokohama

Has anyone noticed a change in CI Class Manager → Suggested Relationships for Computer Room ↔ Data Center between Zurich and Yokohama? In Zurich, when editing the suggested relationship “Contains Room (Located In :: Contains)” with target class Data ...

Question

Filter between Last 2 years and last month

My brain tells me that this filter should give me 2024, 2025 and up to March 2026.In Platform Analytics it gives me 2025 to March 2026.Any suggestions on getting the true last 2 years and up to last month?

Question

Does anyone have conference credits they aren't going to use?

I know it's an odd request but I also know that sometimes, although companies have credits to offset the cost of the conference, they may not have the budget to send enough people to use all the available credits. I am not sure it's even possible to ...

Question
k26
knowledge
Knowledge 26
knowledge26
ServiceNow Knowledge 2026

Create an OAuth API endpoint for external clients

"Exception on token flow - unsupported_grant_type_for_pkce: Grant type password is not supported. PKCE only supports authorization code flow: no thrown error". This is the system log message after I sent a request to get the refresh token from Postma...

Question

How to understand this Flow Stage ?

Hi All,Kindly help me to understand the flow designer which Products records contains Incident Product user name , with those product details Incident tasks to be created.at stage 5 we are creating Incident TASK records successfully. Concern: ...

Question

Unable to Create Monthly/Yearly Business vs Non‑Business Hours Reports Using Filters

I am trying to build reports in ServiceNow to categorize Incidents created during Business Hours (7 AM–4 PM) versus Non‑Business Hours based only on the creation time. I have tried multiple report filters, but I am unable to achieve this correctly.I ...

Question

How to remove "options" label coming from OOB after adding some checkboxes on the catalog item.

Requirement-> Is to create a label "Which fields need to be changed?" and below it adds some list of check boxes for selection on the record producer form. Current behavior-> After adding few check boxes, it breaks, and "options" label comes up betwe...

Question

Resolved! Vulnerable Items (VITs) default state set to Deferred

We have tenable IO integration and all Vulnerable Items (VITs) created by integration or manually are set to default state as Deferred. Even reopen didnt work. I can see the reasons but no idea how it is setup. Its all OOB, no customization at all.

Question

How to report Incidents created during Business vs Non‑Business Hours (7:00 AM – 4:30 PM) for all da

Hi Community,I need to create reports for PSC‑related Incidents that are resolved by the DCC team, based on the time the incident was created.Business Hours:7:00 AM – 4:30 PM (ET)Reports required:Monthly report for incidents created during PSC Busine...

Question

Employee Center Best practices Clone vs. OOB for pages

Hello,What are the best practices for customizing the Employee Center? We know to NOT modif OOB widgets, instead clone OOB widgets and modify them as necessary. What about pages? Does the same apply to pages? Clone a page and use the cloned widgets o...

Question

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

blog