ServiceNow Community

PO State Change via REST API – Requested to Ordered Not Working

Hello Community,I am automating the procurement flow in ServiceNow via REST APIs from a Node.js application.Current status: - Service Request and RITM are created successfully - Purchase Order and PO Line Items are createdIssue: When updating the...

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Which out-of-box actions lead to the creation of an HR profile?

HelloI want to avoid that an HR Profile is created for a user when the usertype = "external". What are the different ways to create an HR Profile out-of-the-box?For now I am aware of the BR "Synchronize fields to sn_hr_core_profile" on table "sys_use...

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Human Resources Service Delivery

Edit General default settings in New Project workspace as true

Hi All, I have installed 'sn_pw' plugin in my instance. I want to make the general display settings as TRUE/ON by default for every new project.Any Suggestions how can I achieve it. It is totally OOTB workspace as of now, i have only installed the p...

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Workflow Approval User activity not returning any result?

Hi All,I'm facing an issue in Workflow Approval User activity. after Approving the Approval Request, Workflow Approval User activity is ot returning any result and not moving to the next activity. What could be the reason behind this? How to solve th...

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ServiceNow – Migrated records not initializing UI correctly until a field is changed

I have migrated data from a legacy system into a custom table in ServiceNow using Load Data / Import Set.When I open a migrated record for the first time, the form does not behave as expected:Normally, most fields should be read-only except Assigned ...

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Unable to access Now Support / MFA email not received for instance admin account

Hi AllI am the admin for our ServiceNow instance, but I am unable to log in to Now Support to raise a ticket for an MFA issue, and I am stuck in a loop.When I try to log in to Now Support, I get this message:“Sorry, you can't login with this ServiceN...

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Activate OOB Flow

I wrongly deactivate one OOB flow and now I can't see the option to activate it again because this flow is read only, how can i make it activa again?

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Service Catalog
Service Operations Workspace
Virtual Agent

SLA is not being breached!

hi everyone, I'm working in the project where we have customised the SLA Default Flow. The problem we're facing is regarding SLA is not being breached rather cancelled. We have checked everything like SLA definition, all the states are defined but s...

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New To SPM - Searching for comprehensive process guides

Dear ServiceNow Community, I have worked as a consultant in ServiceNow from Madrid to Tokyo. Many things have changed in the interface and learning experience, and there are many resources that I used to access as an employee of a partner company tha...

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Hi Team , i need to add my certifications to now learning from ServiceNow Webassessor Email Address

Hi Team , i need to add my certifications to now learning from ServiceNow Webassessor Email Address it is showing like this

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How does Scripted REST API PATCH Work

Hi,Im currently implementing an integration between my instances but im currently lost in the scripted rest api within PUT and PATCH resource.the error response always is this in PATCHREST Msg Outbound - RESTMessageClient : Error executing REST reque...

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Inbound email action shouldn't create the record when the email is created by System

Hi Team,I have created an Inbound email action that when ever Recipients is abc@xyz.com(group DL) then Hr Case will get created , this part is working fine.Now I need to restrict the email creation when the system send's and email to that same DL say...

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SAM Certification - Help and Assistance

Hello Friends ! Need your Assistance I’m planning to take the SAM Foundation certification and could use some guidance before I register. I’ve done the training twice and feel confident, but is there anything else I should review before the exam? I ...

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HR Onboarding - Understanding Pre-Hire and New-Hire Roles

Disclaimer: "All views expressed in this post are my own and reflect my understanding of the ServiceNow HR Onboarding application." With Zurich Release ServiceNow HR onboarding uses two distinct roles to manage the onboarding experience: the pre-hi...

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Resolved! Where a new label/title reflects enabling 'configure section terminology' & relabeling in RAM (GRC)

Hello experts, I need a quick help that there is a check box in Risk assessment methodology (RAM) called 'Configure section terminology' and if we check that box then a new tab gets enables in the assessment(for example inherent assessment or contr...

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