ServiceNow Community

Worknotes and comments should be Rich Text HTML instead of Journal Input in SOW

Hi,The requirement is Work notes and Comments in SOW should be Rich Text HTML .Does anyone has idea how to achieve this ?

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Remove approval on the basis of variable choice selection.

I need to Remove the approval on request level when “add” is selected in the variable “Need to do?” question, without changing the Catalog Item Request workflow configuration. How can I do it?

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data showing in HTML format- Reporting

Hi Team , We have field called Fix Notes in Problem table , when we are Fetching those data for reporting , its showing in HTML format .how do i fix it ?

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Conditional Script Writer group after Zurich upgrade

Hi All,After the Zurich upgrade, a new group called “Conditional Script Writer” has been created. All users who have at least the snc_internal role along with any one additional role were automatically added to this group. Can someone explain the pur...

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Data Import from attachment through Record Producer

Hi Folks, Currently i am working in a requirement where i need to load data from attachment in record producer to the target table using data import. Below is the script created which is creating data source but data is not getting loaded in target t...

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Record producer push variables editor formatter in Case and Incident

Dear Community,I need to make variables filled in catalog item on the ticket form.In the widget ticket field, how can I make them appear ? One strong problem is that I have a record producer creating an incident AND a variable editor formatter on Inc...

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Auto clear list collector type variable

Hi All,There is two list collector type variable region and country. Based on the region i have selected the country value will show. Now we want when a value is removed from the Region list collector, the corresponding Country value should automatic...

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How to strictly restrict Portal access by Role?

Hi Community,I am working on a requirement to strictly isolate user access between two ServiceNow Portals based on roles.Requirement Details:Partner users should only be able to access the Partner Portal (/partner)Employee users should only be able t...

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Hide “Awaiting Acceptance” State from Edit Button on Workspace View

I have a requirement where, when a user selects multiple records (bulk records) from the HR Agent Workspace view and clicks the Edit button to update them, the “Awaiting Acceptance” option should not be visible in the State field.In other words, duri...

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Close notes not visible on HR case

I have been trying to display close_notes field in HR case table but it is not visible. Anyone can help with it?

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Exclude users from receiving notifications

Hi Community, I want to exclude 9 users from receiving notifications and these notifications gets triggered by a schedule Jobs which runs daily. Can I use conditional script in the scheduled Job or do I need to write an email script.

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How to update image in message HTML in notification

Hi, I need to update image in notifications which is used in multiple notifications.If I am trying to update below screen I can see.But, I found the image source is from images table, there I am updated the image so that it will update all places whe...

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Service Portal add avatar to icon

Hello everyone, I want to add the icon to the service portal activity field users icon I basically need to change from avatar to iconI am adding image for reference Basically my requirement is i want to override the avatar with a icon for customer po...

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Send Email Periodically 1 Hour for specific Time

Hi, I have requirement to send email by using Scheduled Email Report every 1 hours but specifically between office hour 8AM until 8PM daily. Anyone can provide script or guidance on how to fulfill this requirement?Thanks

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A “Better Together” Story: One Issue, One Journey

A “Better Together” Story: One Issue, One Journey Ever wondered how CSM works better together with other ServiceNow capabilities like ITSM and FSM to solve customer issues without handoffs, silos, or repeated conversations? Sarah, a customer s...

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