ServiceNow Community

Add Notification created from flow designer in SOW activity stream

Hi Community,I created flow designer on Incident table. I add "Send Notification" action on the flow. How can I show the notifications log on SOW activity streamThank you!

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I have created inbound action and it should create req and ritm.

Hi, I have created inbound action and it should create req and ritm and it should email target in email log record. I have written code and it is creating req and ritm and it is not adding ritm to email target. (function runAction(current, email, ev...

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Same columns added in two related lists due to same related lists backend name due to m2m table

I have created a m2m table for change request to and from change request and configured list layout of change request to bring these two related lists in change request. so that user can add it and it's working fine on relating the change requests in...

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Business Application and Technical/Business Services

Hi, We are having a discussion internally about adding IT operation tools like for example a Monitoring software as a Business Application. As we understand is quite common that companies also add these kind of IT Business Application as Business Ap...

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Copy of 'Triage and categorize ITSM incidents' agentic workflow is not working properly

copy of 'Triage and categorize ITSM incidents' agentic workflow is categorizing incident category & subcategory but its not classifying service/service offering.anything to update ?

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assigned_to not editable on form – no ACL/UI issue,

We are facing an issue where the Assigned To field is not editable on a custom task-like table in one instance, while the same configuration works fine in another instance.Key observations:No field-level or table-level ACL is blocking write access.Di...

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CSDM: Has anyone established or published a prescriptive Service to Service Offering mapping?

For example as a Use Case: If i am a Healthcare Organization, what are some of the common Service to Service Offering alignments; IT Service and IT Service Offerings, I should have available in the CMDB which may be logically leveraged by Catalog Ser...

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Different Workspace landing page as home page for different persona

We are using CSM Workspace as well as Manager Workspace [WFO] in our instance.We want to have Landing page of CSM Workspace as Home page for Agents and WFO Manager workspace landing page as home page for Managers. How can we do it?

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I have to set notification subject.

Hi, I have to set notification subject. I have created notification on approval table and have to set notification subject and I have created email script and in that I'm setting order guide field value. I have to set order guide field value in noti...

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Project WorkSpace redirection.

If a user (non admin) attempts to open a project, resource assignment, or resource plan in the backend view they need to auto take to the project workspace. How do i achieve it? client script or Display BR?

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Resolved! is using getUser().hasRoles() good form?

Hello,I've recently been digging into ACLs on our instance and I found a Read ACL on the sys_user table for user.* It current applies to anyone that meets the following conditions:if (gs.getUserID() == current.sys_id || gs.getUser().hasRoles()) ...

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Adding a New Case Task State – Best Practice?

Hi Team, We currently have four Case Task states: New, In Progress, Closed – Incomplete, and Closed – Complete, with several custom rules tied to these states. One team has requested an additional state, and they do not want any actions or business r...

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Service Portal Form Layout

I have a requirement of displaying different sections on form on different stages of a lifecycle. Problem is OOB widget of form displays all the sections one below the other causing the form to become very long. Is there any other way to display thes...

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Email functionality

Hello members of CSM, Is it possible to send out an email to a client based on a case which is logged by a client on Servicenow without going to outlook? Kind regards,

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Resolved! Now assist Skill Configuration

How to change the template for a oob now assist skill

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