ServiceNow Community

Attachment Help!!

How to Send attachment over E-Boding in ServiceNow.. I tried the below code but not working var SendIncidentWithAttachments = Class.create();SendIncidentWithAttachments.prototype = {initialize: function() {},sendIncident: function(incidentSysId) {v...

Question

HRSD Help !!

Hi Team,I need HRSD Guide / any document or videos with has end-to-end logic!!

Question

Custom Password Strength Check

Scenario:I am asked to develop a Script Include that validates the password strength based on the following conditions:Minimum length: 8 charactersMust contain at least one uppercase letterMust contain at least one lowercase letterMust contain at lea...

Question

Creating an incident from a record producer with an attachment, if attachment size is more than 3MB

Creating an incident from a record producer with an attachment, if attachment size is greater than 3 mb, need to populate the comments in the same incident script logic in servicenow

Question

Control - M Integration

Hello Team, We received the requirement like need to integrate Control - M with ServiceNow.I searched for Documents in Google. But didn't find the related documents.If you have any documents could you please share with Me. Regards,Sulochana.

Question

Flow Designer not triggering after removing auto-approval step

I have created a new Flow Designer flow (Housing Flow) to handle student housing requests. The flow includes steps such as retrieving catalog variables, updating the request, requesting approval, creating a catalog task, and updating the RITM st...

Question

Has anyone successfully integrated with Control M to auto create job failure tickets?

Has anyone successfully integrated with Control-M? We are trying to auto create incidents from Control-M alerts, and then send that ticket number back to the Control-M console to remove the emergency status etc. I can't find any good documentation o...

Question

How to configure the top page of Project Workspace

When I open the Project Workspace, it shows two tabs by default: [My Projects] and [All Projects].I’d like to add another tab alongside them — for example, one that displays projects that include project tasks assigned to me, or other filtered projec...

Question

Correct requested for is not showing on request (Raised record from Catalogue Item)

Hello Team, I created a new Catalogue Item and used one existing variable set to set request information and I need to set the same requested for on request requested for field what I am choosing on Catalogue item but in my catalogue item it's settin...

Question

Board Label missing in new CWM version

Since upgrading to Zurich and latest CWM version, previously there was a field on the task labels which allowed u us to switch board , that has now disappeared. Can you advise if this was by design and if so how can we easily switch tasks between boa...

Question

Flow does not fire with snc_read_only role

Hi I created catalog item which grants snc_read_only role. Second one needs to remove role( user can request it) . I set below properties and user can create ritm while having snc_read_only but flow is not fired. How to fix it( i tested and when snr_...

Question

Worknotes is not getting updated

Hello Community , There is one Date field on HR case form. The date value entered in the date field, when matches to todays date then state should change to WIP and work-notes should get updated with comments. The challenge is here - I have created o...

Question

How to create ATF for Related Lists

I have added the Open a New form and select the parent record to update it. But it is throwing an error stating the field is not editable. Then how to set the parent value to the child ticket in ATF

Question

How to Hide OOB new Ui Action in Related list for 1 related list

I have OOB "New" Ui Action in Related list which is used in most of the related list but i want to Hide this for 2 tabs so, I can use custom Ui action for those 2 tabs under incident form related list

Question

Resolved! Provider notification does not send to group

Hi everyone, I have no idea what the issue here might be, but we started setting up provider notifications (to get rid of mails for our agents) and all of them are working fine when they'll be send to one user (e.g. mentioned by, additional comment/w...

Question