why i am not able to see sc_req_item table in flow designer

• Question

Onsubmit catalog client script

Hi Team,I've created an on-submit catalog client script that is intended to function exclusively on RITM records. This script is designed to initiate approvals based on specific variables, and the approval records should be linked to the RITM. Howeve...

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Automated reminders in SCTASK

Hi Everyone, I would like to set up a chase process after sctask moved to awaiting customer response with 24-5 schedule and exit this process once the state is changed. I am not allowed to create any server side scripting like BRS or any other schedu...

• Question

GlideAjax blocked from Script Include in same scope despite Isolate Script enabled

Hi all,I'm working within the Security Incident Response (SIR) application scope (sn_si) and trying to trigger a Script Include via a client-side UI Action using GlideAjax.The setup: The UI Action and Script Include are both in the sn_si scopeThe Scr...

• Question

Standard Change Request, the Justification field is showing as read-only.

Hi everyone,I’m currently exploring ServiceNow and noticed that on a Standard Change Request, the Justification field is showing as read-only.Is this behaviour out-of-the-box (OOB), or is there some customisation that makes it read-only?How can I che...

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• Change Management

Subscription-based Table API

ServiceNow Table API. It is available baseline for all tables, easy to use ... and not so easy to grant/deny access and control what records and attributes can be used by each integration. Giving baseline roles, such as cmdb_read for CMDB, itil to ac...

• Article
• Integrations

SLA Pauses without meeting the condition. Behavior is abrupt

Agents in our organization have reported that Service Level Agreements (SLAs) were paused unexpectedly.We have 12 out of more that 10000 SLAs that got paused abruptly even though pause conditions are not met. What are the possible reasons for this ab...

• Question

sys_user_group table not visible in UI Action table dropdown in scoped app

Hi All,I am working on a scoped application and trying to create a UI Action on the sys_user_group table.In Global scope, the sys_user_group table is visible in the Table dropdown when creating a new UI Action.But in my custom scoped app, the sys_use...

• Question

Application Service and Service Instance: What is new in Yokohama and CSDM v.5

Application Service is being renamed to Service Instance. At the same time, new classes - Data Service Instance, Network Service Instance, Connection Service Instance, Operational Process Service Instance, and Facility Service Instance - have been in...

• Article

This shows how CSDM is a tricky subject

There's a question:1 What is the main focus in the Foundation stage of implementing the CSDM framework?A. Preparing accurate business information for reportingB. Setting up relationships between technology and businessC. Identifying and populating ne...

• Question

Is there any option to integrate ITSM to Jira ?

Is there any option to integrate ITSM to Jira? for Example: SC Task information flowing to Jira and vice versa, the updates we make in Jira , reflect back in Service Task etc.. if this is doable? if doable, what is the process to achieve this?

• Question

I want on Change Client Script for field background color

Each time the state field changes, number fields background colour should be changed

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Duplicate Group Names

An attempt was made to create a new assignment group.   It was the first time such group name was initiated by me.  However, the error message received was "The group name is alrady in use, please create another group name." Is there a way I can find...

• Question

Software Installation publisher field was not populated by SG-SCCM

Hi Guys.Could someone help me what is the possible cause for the Publisher field not being populated by SG-SCCM? I noticed that some entries are populated correctly, while others are missing this information.Your assistance would be greatly appreciat...

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