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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Save $400 on your ticket to Knowledge + CreatorCon 2026 Save $400 on Your Knowledge + CreatorCon 2026 Ticket H... Read More Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

Please provide me the regex for extracting CN

Hi,I am working with a field that contains LDAP Distinguished Names (DNs) concatenated using ^ as a separator. I need to extract the CN (Common Name) from each DN. CNs can be either numeric IDs (e.g., 02042174) or person names that may include escape...

  • Question

ServiceNow outstanding Plugins update

Hi Team ,  can anyone please suggest best way of updates active plugins in our instance   there are 116 plugins are there , how should i do all updates .please suggest better idea  @Ankur Bawiskar 

  • Question

response to be converted into integer type

Hi Team,I am getting response in floating but i need to have data type as integer in postman response. How can i change the data type into integer ?retrieveUsers: function(pageNumber, pageLength) {        try {            var users = [];            /...

  • Question

HAM alm_hardware table

Hi team, We are try to creating the alm_hardware table record but we are not able to create this record.. Error like "CMDB identification error occured during creation of ci". Like this error we are facing please help me out. Thanks,Manju

  • Question

Resolved! Approvals not showing on my tasks tab in the unfied portal

Hi,I have created a flow designer which takes approval names from an intake form and once submitted creates a hr case. Once the hr case is created it triggers the approvals to the user that was selected on the intake form while submission. Till this ...

  • Question

Case summarization unavailable in CSM workspace

Hi,We have enable Case summarization skill in our dev environment.After activation, the feature is available in native UI. However, it is not available in CSM workspace.Did anyone of you run into this issue?Thanks in advance!

  • Question

copy sctask attachments - to rtim

Hi Team , can anyone please help me on this requiement . Ony for particular catalog item ' Snow Support '  whenever in sctask we have attached any attachment . the same to should copy to ritm . how to configure , can any one please help me . @Ankur B...

  • Question

3 strike automation on incident form

Hi team , Issue Description:We are facing an issue with the Incident Three-Strike Policy automation in ServiceNow.Currently, when the Incident state is set to On Hold and the On Hold Reason is manually updated to Strike 1, Strike 2, or Strike 3, the ...

  • Question

Need the Response and Resolution SLA timeline

Hi Team  can anyone please help me on this -  we Need the Response and Resolution SLA timeline data  from i can find this please provide me steps , i have to extract that data .  from which table i can find this data . Thanks

  • Question

Now Assist in Virtual Agent

How to enable this need more help? option / topic. I tried checking in sys_cs_topic table didn't find any. How to enable this option? 

  • Question

Define HR Services for your HRSD Implementation

Introduction HR services are critical components of HR Case Management, covering specific employee requests like Direct Deposit Inquiries and Tuition Reimbursement. During an HR Service Delivery implementation, defining these services accurately is a...

  • Article
  • Case and Knowledge Management
  • Human Resources Service Delivery
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