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What`s New Popular Posts More The latest in Community Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by laurentapia The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps The #BuildMoreWithBuil... Read More Posted by AndersFigen Knowledge Live Vlogs, Episode 1: Knowledge Day 3 with MVP Anders Figenschow Follow along with Serv... Read More Posted by AndersFigen Knowledge Live Vlogs, Episode 1: Knowledge Day 1 and 2 with MVP Anders Figenschow Follow along with Serv... Read More Posted by Travis Toulson Australia: The release where AI delivers for developers Australia: The release where AI delivers for developer... Read More Posted by jordancbaron The Official CreatorCon 2026 Know-Before-You-Go! CreatorCon is Almost Here. Here's Everything You Need ... Read More Posted by mchawla8 Stop Context-Switching. Start Building. ServiceNow EmployeeWorks is at CreatorCon. Stop Context-Switching... Read More Posted by Phil Swann Jeeping4Community: My Advice for Knowledge and CreatorCon 2026 Hey there. I'm Philip ... Read More Posted by DanielCordick I Work for a ServiceNow Partner, and This Is My Plan at Knowledge 2026 I Work for a ServiceNo... Read More Posted by Paulsylo An MVP's Guide to Knowledge 2026 Hello all! With Knowledge 2026 around the corner, I am very excited to meet you all... Read More Posted by laurentapia The Session You Need at Knowledge (Plus a Quick Ask) From Shadow AI to Sanctioned AI: One Session You Shoul... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More Posted by sachin_namjoshi Knowledge 2026: What I’m Actually Focusing On (and Why It Matters) Knowledge 2026: What I... Read More Posted by MS25 I work as a ServiceNow Architect, and this is my plan at Knowledge and CreatorCon I work as a ServiceNow... Read More Posted by jordancbaron Add the Vibe Code Lounge to your Knowledge Agenda! The Vibe Code Lounge at CreatorCon Is Exactly What It ... Read More Posted by jordancbaron Hidden Agenda Gems: CreatorCon Sessions You Should Know About These Community Pavili... Read More Posted by Abigail Lavadia Don't Miss These Customer Success Sessions at Knowledge 2026 Knowledge 2026 is almo... Read More Posted by Travis Toulson Find Your Squad: The CreatorCon Hackathon is Tuesday, 5/5 Find Your Squad: Creat... Read More Posted by Brad Tilton Your K26 agentic AI guide: Where to go, What to do, What to walk away with ⬇ Download PDF Inspire... Read More Posted by laurentapia First Time at CreatorCon? Join the Crew. First Time at Knowledge? Join the CreatorCon Crew. Walking into CreatorCon for the ... Read More Posted by jordancbaron How to Use Agenda Builder for Knowledge 2026 and CreatorCon Agenda Builder is offi... Read More Posted by kristymerriam Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Posted by ServiceNow How to provide great answers in the Community The ServiceNow Community thrives on the knowledge and experience you share. When yo... Read More Posted by jordancbaron Is CreatorCon 2026 for you? Is CreatorCon 2026 for You? Let's get right into it. Knowledge and CreatorCon 2026 ... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights George_1 Specialist Knowledge Workflow show "Pending - Not Started" I am creating Knowledge Articles using different artic... Read More Shivalika Specialist Button in Employee service center portal for incidents hello all, Does anyone have any idea how to create thi... Read More George_1 Specialist Workspace related lists count When I open a record, the related tab “Diagnosis and Recovery Tasks” initially show... Read More George_1 Specialist Inconsistency in Knowledge Article Workflow Field After Upgrade I’ve noticed an incons... Read More Its_Azar Specialist MCP and ServiceNow: Enabling Context-Aware AI with LLMs I have been exploring around creating a few MCP server... Read More mayankkumar Specialist Digital End-User Experience End to End Setup Hi Everyone, Has anyone implemented DEX (Digital End-User Experience) recently? I'm... Read More George_1 Specialist Portal announcement I am creating records in the Announcement [announcement] table using a Record Producer. I have added thi... Read More Tejas Adhalrao Specialist Custom Validation Error Not Displayed in Easy Import Preview Requirement We are usi... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Office Hours Live with Frances Frei — The Science of Persuasion Hosted by jasminecole 12 Jun, 2026 09:00 AM PDT Event Details Online ServiceNow Exchange: Software Asset Management Office Hours Hosted by HariomS35974003 16 Jun, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: ITOM Academy - What’s New in ITOM Visibility and LEAP​ 1H 2026 Hosted by Abigail Lavadia 16 Jun, 2026 09:00 AM PDT Event Details Online ServiceNow Exchange: Achieve Operational Resilience Within Your Organization Hosted by Abigail Lavadia 16 Jun, 2026 10:00 AM PDT Event Details Online ServiceNow Exchange: Platform Academy- What's New in Australia: Platform Encryption Hosted by ServiceNow 16 Jun, 2026 10:00 AM PDT Event Details Online Virtual Webinar: Moving from Generalist to Specialist Hosted by jasminecole 16 Jun, 2026 05:00 PM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Universal Task Checklist - No checklist item available

Hello, I'm in the process of configuring the Universal Task (not request) and found this 'checklist' type Universal Task. I tried to use it, but "No checklist item available" message keeps popping up. I'm using the Admin account, so no role should be...

  • Question

Performance Testing in ServiceNow

Hi Everyone,I need the complete guidance on performance testing on ServiceNow Platform.Can someone guide me on this how to do performance testing on the platform and what are the prerequisites needed for this to perform. Kindly share the inform. I ap...

  • Question
  • Architect

Virtual Agent ATF Scripts

I want to run ATF on below Virtual Agent functionalities:1. topics2. creation of incident3. update a ticket4. connect with live agent5. chat responsesIs ATF feasible for above points? If yes, then do we have any OOB ATF scripts / sample present to re...

  • Question

unable to add incident

Hello, On change form via related list i add incident>parent and when i edit add left to right incident and save but after is not visible what i can do. 

  • Question

Responsibility of Platform Ownership at Your Company

“Platform Owner” is becoming one of the most important roles in the ServiceNow ecosystem, and I feel one of the most misunderstood.  How does your organization define platform ownership responsibilities? And how many platform owners do you have/what ...

  • Question

Host Data Collection showing "Collection Failed" in ACC

Why the host data collection field is showing "Collection Failed" while status is still Up and Data collection is on in ACC agent table ?Can anyone tell me what is the reason behind that and how to troubleshoot that. 

  • Question

Servicenow Discovery - Multicloud

Team,We have a multi cloud environment. (AWS / Azure & GCP) & we want to perform discovery across all clouds.As per the environment, cloud team is saying that they can provide connectivity from AWS to Azure & GCP.It is a best practice? Can we Perform...

  • Question

KPI’s for ServiceNow Platform Owners

I’m curious how other organizations are measuring success at the platform owner level.As a ServiceNow Platform Owner, what KPI’s or metrics do you actively track to understand platform health, maturity, and value?Some areas I’m especially interested ...

  • Question
  • platform owner

Resolved! How the Recent incidents filter works in SOW

Hello Community, Can anyone let us know how the below highlighted related list filter works in SOW because some users it's showing for some users it's not showing any records. Any filter criteria configured for this?  Thanks,Nagesh

  • Question

MS teams Self configure chat bot is not working after clone

Hello everyone,We recently cloned our DEV instance, and since then, the self-configured bot in MS Teams has stopped working.To preserve the MS Teams integration, we used the "Preserve & Exclude" tables mentioned in this KB article: https://support.se...

  • Question

SNMP port is missing in scanner tag in XML of Shazaam input probe result.

SNMP port is missing in scanner tag in XML of Shazaam input probe resultWhen we are running the discovery of the APIC controllers, Compute leaf, spine type devices, we are not the port 161 open/time_out result in the shazaam input probe result.My que...

  • Question
  • Discovery

Require a ServiceNow Expert for Consultation Purposes

We’re currently evaluating bringing in a ServiceNow ecosystem expert to help us accelerate from Registered → Specialist → Premier and ensure we build a sales pipeline.The objective is not just certifications, but building a structured partner elevati...

  • Question
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