Unable to create an incident in the learning course

Hi Community, I am in the module 5: Enable Productivity portion of the learning course. I need to Navigate to All> HHD> Incidents and Inquiries but the HHD is not populating anything in the filter bar. Is the system having issues? It worked yesterday...

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Getting error under Look Up Remote Record Action (Remote Spoke Instance)

Hello Everyone, Does anybody faces the below issues present in the screenshotBased on Some article we need to provide "flow_operator" role, i have provided the same, still the issue is not resolved. If anybody knows how to fix these issues, please le...

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ServiceNow Mobile App - Create a feedback form

Hello, I'm trying to create a feedback form in the ServiceNow mobile app as a popup screen. How would I go about creating this form? Should I create one in survey designer? Create a new form screen in mobile app builder? If so, where do the answers, ...

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CSA Question

What is not related to Workflow?A. TransitionsB. VersionsC. ActivitiesD. Categories  What is the Ans for this Question

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Issue Importing Playbook via Update Set – Activities Missing

Hi everyone,I'm facing an issue when importing a Playbook from an XML file. I exported it from an update set in my dev instance and imported it into my test instance. However, after the import, only the Stages of the Playbook were present — all the A...

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Virtual agent fallback options not working

Hi,We have a very basic scenario like when the User types a query in the chatbot and1. If there is no information available in the knowledge base or no catalogs are defined , then the chatbot responds saying it cannot provide any assistance.The probl...

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How to build the form trough form builder

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Alias name search wrong condition

I have a query regarding the Service Offering reference field on the Incident form.Beside this field, there is an alias search button that opens a popup (the Service Offering list view) to search for alias names.When I click this alias button and typ...

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Issue with standard ticket page for HR Case which is linked to a Universal Request

Hello I ran into a problem related to Universal Requests and HR Case on the standard ticket page. On my PDI which is completely out-of-the-box, I run into the same issue. Basically, when an HR case has a universal request, the standard ticket page sh...

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ECCResponseTimeoutException while using MID Server for On-Prem Environment

Hi everyone,We are facing an issue while invoking a REST API through the MID Server in our on-premise environment. The error message is:com.glide.ecc.ECCResponseTimeoutException: No response for ECC message request with sysid=97c4a2f487e8fa1068e0fcc5...

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How to change "Comments" label inside the Compose section in Workspace but for specific records only

Hi everyone, Good day! I'd like to ask if it's possible to change the "Comments" label inside the Compose section in Workspace view, but apply the change only to a specific table/records, in our case, the HR agent workspace. I need to change the labe...

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Refresh the workspace from ui page opened through action assignment

Hi,I was able to open a Ui page from workspace button using the below code. Now the issue comes to close it/ reload the whole page. Code used in related list action - var ui_page_id = <sys_id of the ui page>; g_modal.showFrame({        url: '/ui_page...

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Need to set up "Start Microsoft Teams meeting" collaborate option in SOW

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Help creating a report based on SLA

Hi all, I want to create a report based on SLA that shows average case resolution time for a set period e.g. weekly, or monthly, and breaking this down per account type, category etc. Appreciate your help, Thanks

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