ServiceNow Community

How to get old value in On Submit Client Script

Hello All, I got a requirement where we have list of Risk fields on Change Form based on those questions Risk has to be calculated and it's getting calculated.Now the problem is I need to show alert message to the user when user updates the related R...

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How to run Client Scripts and UI Policies on HR Agent Workspace and Case Creation forms

We have set up our HR services with Record producers and have included them in our Employee Center. All of them have Catalog UI Policies and Catalog client scripts and they go to their respective COEs.However on our HR Agent Workspace and Case Creat...

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Scheduled Email Reports - Reports field type to be link

Is there a way to make this Report field to be a Link to the report? This is i Scheduled Email report table Currently it is set to reference. I want the users to be emailed with this link. Not the report it selfWould appreciate your replyThank youShu...

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PagerDuty Spoke Flows and Actions for On-Call Scheduling

I’m seeking guidance on overcoming a challenge related to on-call scheduling within our Service Management implementation. Our organization uses PagerDuty for on-call scheduling and escalation management. We have both the PagerDuty Platform for Real-...

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On-Call Scheduling

Bug in App Engine: Reference Fields with Column Name Starting with ref_ Does Not Store Reference

Bug Description:I encountered an issue in my company's instance when creating a Reference field in a table in App Engine.If the column name of a Reference field starts with ref_, the field does not correctly capture the reference to the target table....

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app engine
bug
Table

Post Incident Report ServiceNow

if 'Worknotes' and 'Actions taken', short description, assigned to can be displayed on the timeline in PIR of major incident on the service operations workspace.

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Need to stop business rule for particular flow designer when it executes..

Hi I am having flow which make zip files unzip but the some business rules are not allowing to make that file unzip on the particular table that is requested item table. What should I add in workflow so this business rules should not bother this fl...

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PDI Instance under upgrade since last 2 days

Hi fellow community members, I'm facing a wired issue, my PDI (dev306907) is under zurich upgrade since last 2 days and it is still upgrading... I don't think an upgrade should take this much amount of time. Can someone help me here? cc - @Earl D...

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Platform Academy: From Photo to Form: Simplify ServiceNow Mobile Data Entry with Lens AI

Simplify Mobile Form Filling in ServiceNow with AI Lens If you’ve ever tried completing long mobile forms in ServiceNow—especially out in the field—you know how tedious and error-prone it can be. Typing descriptions, measurements, and inspection deta...

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Your instance is hibernating

Hi, my PDI instance dev220745.service-now.com/ is still in offline state as well.It's showing like this Your instance is hibernating .Can you please help to get back my instance.

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Resolved! How to Configure/Specify the Fields Returned by an AI Agent Search Retrieval Tool

I am using AI Agent Studio to develop an AI Agent. Under the Create and manage menu of AI Agent Studio, I've defined the specialty, and in the Add tools and information section, I have added a Search Retrieval Tool as shown in the first screen shot. ...

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How to align field labels to the left

Hi experts,I want to left-align the labels for each field on the form screen. Can you tell me how to do that?Thanks a lot!

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Now Create assets

On December 5th, SN replaced Now Create with the Best Practices site. For several months, SN had already been listing the assets published on Now Create in the new site, but now it has made the definitive move to consolidate success packs, templates,...

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ITSM Exam Prerequisite – Clarification Needed

Hello Community,I have already received a voucher and registered for the ITSM exam, and I am currently preparing for it.While scheduling the exam, I noticed the prerequisite mentioned:Candidates must hold the Certified Implementation Specialist – Dat...

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Send Email Notification to all approver listed in RITM, when the RITM approved for the specific item

Good Afternoon from PakistanGuys, I need your help, I have a requirement to send the approval email notification to all approvers listed in the RITM, when the approver approve the RITM, with the information of Requested forCan anyone please guide me ...

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