ServiceNow Community

Resolved! cant see global search bar when impersonate user

Hi,When I impersonate specific user i cant see the global Search bar, where can I see which roles has access to the global search bar?Before Impersonation:After Impersonation:

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Need to change design of header and footer of the portal created from app engine studio

i have created a portal from app engine studio. in that portal1. I want to change the design of header and footer like adding color to the header and footer 2. Adding company logo in the header.so how to achieve this.

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FSM Roles and Field Service SM Config not existing

Hello Community,I’m working on a Field Service Management (FSM) implementation and ran into an issue in a customer development instance. FSM works correctly in my work instance, but in the customer instance I’m seeing the following problems: All FSM ...

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Updating Timestamp Fields Using Robust Transform from Excel

Hello , How do I update timestamp fields using an Robust transform as per the Excel sheet?

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ServiceNow Discovery: How Windows CI Discovery Works Using Probes & Sensors

ServiceNow Discovery: How Windows CI Discovery Works Using Probes & Sensors Pre-Requisite Before starting, ensure: MID Server is installed on your machine MID Server status = Validated Discovery role access What is Discovery in ServiceNow? Servic...

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Discovery
ITOM Discovery

convert UI Action to List Action in Workspace

Hi,I created a UI Action on wm_task record that convert the form the pdf in a specific format and download the file to the login user computer.Now I want to do the same Action but on a List so that the user can choose multiple records and click on th...

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Unable to execute UI Action because user does not have permission to create the current record

Hello All, We are not able to route HR Cases to different assignment groups while clicking on SAVE button but by clicking on UPDATE button cases are getting routedWhen assignee is trying to route HR case, assignee is getting below error"Unable to exe...

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Resolved! Need help variable section on Catalog task

Hello everyone,I am working on a requirement to create a set of automated tasks on a daily basis and assign them to a specific group. For this, we have a catalog item, and I have created a daily scheduled job that generates the RITM along with the as...

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Rule base for order guide

I am working on the New Hire order guide, in there I have several check box variables for different systems a new hire might need. If they are checked then the RITM with the tasks for those systems will be created if it is not checked then it is not....

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Approvals are combining if approver is in more than one approval group

Hi,I have an issue that seems to be out of the box. My company's change process requests multiple approval groups at upond CR submission. These groups may contain the same person in multiple groups for one CR.The issue that happens is that if Service...

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Servicenow to SharePoint Integration - Folder creation with metadata

After integrating ServiceNow to SharePoint by setting up a connection, I'm trying to create a flow designer flow with SharePointOnline Spoke action to create a folder. The folder gets created. Now I am looking for ways to set the metadata of the fold...

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Exam Maintenance Window: Yokohama to Zurich

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, With the Zurich release now on the horizon, the unavoidable Exam Maintenance Window in getting closer. Each new release typically brings questions around exa...

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E-Signature (Sign Pad) in ServiceNow Catalog Item

Hi Everyone,I recently worked on a ServiceNow project in the healthcare domain, where I came across a challenging requirement.The client wanted users to acknowledge their requests by signing (E-Signature) while submitting a Catalog item.Steps:Design...

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Resolved! Script Includes: provide use case to understand !!

Hi all,I'm trying to understand difference between script include and client ajax. Script include is for server side calling of same script and glideajax is similiar to script include but used to call this script on client scripts. Is my understandin...

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script on incident

An Incident is updated from the UI. There is:an onSubmit Client Script that sets a field value, anda Before Business Rule on the same table that also updates that field.Question:Which one runs first, and which value is finally saved to the record?Tha...

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