ServiceNow Community

How to dynamically set the "To" person in a Send Notification action in Flow Designer

Hello,I need to dynamically set the "To" person in an email and I can't figure out how to do that from Flow Designer. In my situation, it's a bit more complicated. My business requirement is to find inactive users based on a time period. The liaison...

Question

Catalog client script

I need help creating a catalog client script with these functions: The field name is date_of_movement If the current date is between the 1st and the 19th, the transaction date can be any date within the current month. (Limited to business days) If th...

Question

Showing MRVS on SC_Task

Hello Community,I am trying to display MRVS present on catalog item to sc_task genenrated after approving the RITM.I am using client script and script include, but not able to show MRVS on sc_task.Only problem is HTML table is not appearing on sc_tas...

Question

Visualize Your Enterprise: CSDM in 3D - Recorded September 25th 2025

Featured Speakers: Peter Caldwell - Director, Enterprise Architecture at ServiceNowMatthew Elsom - Co-Founder at EMMa3D Topics: Bring CSDM to Life: Discover how to transform the Common Service Data Model (CSDM) from a technical framework into a pr...

blog
CMDB
CSDM
ServiceNow

Resolved! REST error, MISSING_DEPENDENCY

I need some input on how to resolve an issue I have when I would like to add a CI via REST API. I'm kind of new to REST API, and I don't know how to resolve this issue or where to see what is supposed to be submitted in my payload. (I'm using Postman...

Question
Best Practices
Integrations
Scripting and Coding

UI Policy not hiding field in Service Operations Workspace Overview tab

I created a UI policy to hide a specific field from the form view, based on the type of change. In platform view, the field is hidden as expected (not visible for standard/normal changes), but when I load the change in Service Operations Workspace, I...

Question

The all-new Security Incident Response Workspace is now live on store!

We heard you!!!! Say bye to the classic UI and the custom new UI. The re-imagined next-gen workspace for the Security Analysts is now available on the store. Preface We have been hearing consistent customer feedback that the experience of work...

Article

Condition evaluated to null, skipping Business rule

From where does this error come from "Condition evaluated to null, skipping Business rule" on Form while submitting a new project form . How to fix it, if any have faced this and found to resolve this.

Question

Record exists in TPM Discovered Technologies but associated software installation reocrd is gone

We have 4 records in TPM Discovered Technologies for Visual Studio on a specific server but of those 4 records, only one version has an associated software installation record (Version 16.11.51). One of these records is also missing the Discovery Mo...

Question

Resolved! How to dynamically add the "To" person in a Send Notification action in Flow Designer?

Hello,I need to dynamically set the "To" person in an email and I can't figure out how to do that from Flow Designer. In my situation, it's a bit complicated. My business requirement is to find inactive users based on a time period. The liaisons (ye...

Question

How to view operational resource assignments on resource management workspace?

I have created below 2 operational resource assignments for a resource. I am unable to see those in the resource management workspace. Is there something that I am missing? These are the two operational resource assignments that I created. They are c...

Question

Error when attempting a JDBC connection using a Mid Server

Hello,I need to load data into ServiceNow from an internal database. I already have a Mid Server setup that has allowed us to modify accounts in our Active Directory through flows in Flow Designer. I've successfully been able to telnet to this databa...

Question

How do I make default tab "ALL" in Template in SOW?

Hello,In SOW agent assist when you click on the templates icon there are three tabs that show. Favorites, My Templates and All. Prior to Yokohama "ALL" was the default tab. Now it seems to be favorites.Is it possible to make the default tab "ALL" lik...

Question

How can we get a Vendor Instance with CSM, or add CSM to a PDI, prior to Partner Program Admission?

Our company plans to develop and distribute a service now app on the ServiceNow public store geared towards the Customer Service Management (CSM/FSM) product. We’ve submitted our application to join the Build Technology Partner program (as of last Fr...

Question

Error on Workspace

Hi SN Experts, Use Case - To have Variable Editor on the workspace view and have the values populated post submission of record producer from portal, so that user can update the variable values on the workspace if needed. Issue - Post submitting a r...

Question