How can we get a Vendor Instance with CSM, or add CSM to a PDI, prior to Partner Program Admission?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Our company plans to develop and distribute a service now app on the ServiceNow public store geared towards the Customer Service Management (CSM/FSM) product. We’ve submitted our application to join the Build Technology Partner program (as of last Friday), which is in review, but we’re realizing now apparently CSM is only supported in a Vendor Instance and receiving a Vendor Instance is tied to admission into the Partner Program upon review completion. First off, is that understanding correct? And if it is, does anyone know alternative means of procuring a Vendor Instance, or an alternative way to get simulated incident/ticket data like would be in CSM, in a PDI, so that development is not blocked on this?
Also, does anyone know how long it typically takes the partner operations team to review and approve applications?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
1. You're correct: the only way to get access to a partner demo instance/vendor instance is by joining the partner program.
2. In the meantime, yes, you can install CSM on a PDI (via Admin > Application Manager) and there's a checkbox for 'Load demo data' that you'll want to tick.
3. It's a couple of years since we joined the program, so don't take this as Gospel, but back then I think the sign-up process took weeks rather than days.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Weve already been admitted into the Build Partner Program. I think it may be a requirement for access to the NowSupport portal, in addition to everything in the partner portal. I didn’t seem to get that access out of the box when joining the program, and it sounds like it’s where the Vendor Instances are managed
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Thanks Simon! Now we've finished joining the program but are still having trouble procuring the Vendor Instances since apparently no one has access to NowSupport support.servicenow.com where the instances are managed from? Despite being the global administrator for partnerportal.service-now.com I still am not able to access. Any tips?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
You're right, the instances are managed through support.servicenow.com. So if you can't access that subsite, either:
1. If you can, log into the partner portal and raise a ticket from the support section.
2. If that's not possible, reach out to whoever from ServiceNow you've been dealing with through the registration process and ask them for help.
