Agent is not receiving virtual agent chat in the inbox, even when agent is Available

We have a new Agent, and that agent is not receiving the open live chats in the inbox.even when the agent status is available, what could be the reasonwe are facing issue only with this particular agent

• Question

Sub topics should be visible in one go no 'view all' button required

Hi @Everyone,Our project's requirement is to remove 'View all' button and all the topics should be visible at once. I tried with changing the server, client, html codes but not getting the result. If anyone knows please let me know. Thanks.

• Question

App Engine Studio can't create app

Hi,I am brand new to this and so is my PDI. Haven't found any helpful information on this, even the error message is widely discussed.Whenever I try to create an app in App Engine Studio I get the following error:   Unable to create this application....

• Question

Adding a choice table to an Incident form

I created a subcategory table on the incident table. It contains a list of subcategories for certain issues. In catalog builder, I've been trying to add a choice field to reference this subcategory table so it can populate the list. When I go to refe...

• Question

How to map & upload ServiceNow Certificate data for Certificate Management with Bulk upload

• Question

How to hide Custom notifications and specific Delivery channels cards (Next Experience / Workspace)

Family / UI: YOKOHAMA (Next Experience)Page: User Preferences → NotificationsConstraint: We are not allowed to modify UI Builder in this environment.Business requirementNon-admin users must not see or access the Custom notifications section/tab (incl...

• Question

Need to change the template of PIR on Major Incident Management SOW

Hi Team, When Major Incident is resolved Post Incident Report is created (PIR), our client wants that to be in different format than it is available.As per our knowledge it can be achieved by updating UI pages. but is there a small configuration to b...

• Question

スコープと更新セットの表示について

こんにちは。 日々servicenowで開発を行っているのですが、スコープを変更した際に意図しない更新セットにセットされていた、という事象がちらほら発生してしまいます。このようなことを防ぐために、現在のスコープ・更新セットが何なのか常にヘッダーあたりに表示させたいのですが、そのような機能はありますでしょうか？

• Question

CSA Voucher

Is there a way to redeem expried CSA voucher 

• Question

CSA exam retake registation

I'm trying to register for a CSA exam retake. I went to my webassessor account and can't find a way to do it. When I go to 'Register for an Exam' tab and click 'BUY NOW', my exam won't show up. When I go to 'My Assessments', there's no link to allow ...

• Question

Get a Job

Can someone get a Job with CSA (Certified System Administrator) certification only?

• Question

Actual Elapsed time considering Pause Duration in calculation

Hi Folks, We are facing an issue where the actual elapsed time is considering the Pause duration in SLA calculation.It is specifically happening with the records with no Schedule or 24*7 schedule. Please help me understand if its an issue or an exist...

• Question

Why is CMDB Workspace Dashboard showing empty widget data?

Good morning.!We have a CMDB Workspace Dashboard, where a "CMDB 360" tab is showing empty widget data.Do you know what might be causing this? Please help.@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar  

• Question

Reference field are empty in public record producer

Hi All, I have created public record producer for external users. It is working fine and they are able to submit record. Now I have created one reference field on record producer which refers to different table. External users cannot see values in re...

• Question

regarding flow designer

my task is to edit the flow designer, where if the requestor is president then the approvals should reduce to 2(hr and manager).In the present flow when someone raises a request, it goest to hr first then manager and then managers manager.so basicall...

• Question