ServiceNow Community

Advanced Filtering Conditions on Reports

Hi Everyone!In the Workplace Reservation (WSD) table, some reservation records created via integration are being generated with an incorrect Subject value. Specifically, the Subject is populated as Requested for User's Last name , first nameTo identi...

Question

“Options” label showing automatically in Catalog Item (Container + Checkbox)

Hi Team,I am working on a Catalog Item in ServiceNow and I have used Container Start, Container Split, and Container End to group multiple checkbox variables.I have set the Container Start label as Security Group, but in the Service Portal/UI, it is...

Question

Why there are many OOTB Agentic workflows with SINGLE AI agent in it? How is it called as Agentic?

There are many OOTB Agentic workflows with a SINGLE AI agent in it? How is it Agentic? As per Agentic concept,“Agentic AI is an Autonomous AI system which plans, reasons and orchestrates "multiple AI agents" to achieve a goal with minimal human inter...

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Stage- Requested Item Stage symbols and values issue

Hi everyone,I’m facing an issue with the Stage field on the Requested Item [sc_req_item] table.When a request goes through its lifecycle, I update the Stage field using a Business Rule based on the State. On the form view, the Stage value updates cor...

Question

UI Builder - Issue with List page template and Presentational list component

I'm experiencing an odd issue with the list page template of UI builder. It originally happened in our Dev instance but I have since replicated the same issue within the UI Builder Fundamentals demo instance When I create a new list page from the pag...

Question

Embedded playbook does not run

I tried, with two very simple playbooks, to use the feature of one playbook triggering another playbook, but it doesn't work. I am using the Australia release in a development instance dev249504. Attaching Word doc with snapshots.

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Need some help on Telecommunications, Media, and Technology Service Management

Hello All,I am seeking for some guidance or help to crack the Telecommunications, Media, and Technology Service Management Delivery Accreditation exam. Can anyone help me out on this aspect at the earliest? Thank you in advance.

Question

Find duplicate users in same group

Same User added more than once in a group. I want to make a report I tried with sys_user_grmember table, but it didn't help.#reports

Question

Record Producer in Custom Service Portal – “You are either not authorized or record is not valid"

Hi all,I am trying to display a Record Producer on a custom Service Portal page using the SC Catalog Item widget. However, the widget shows the message: “You are either not authorized or record is not valid.”

Question

As any one had any problems with enabling EAP Hierarchy under Zurich

As any one had any problems with enabling EAP Hierarchy? I tried following these instructions https://www.servicenow.com/docs/r/zurich/it-business-management/enterprise-agile-planning/hierarchy-enable-eap.html But the sn_apw_advanced.enable_hierarch...

Question
Project Portfolio Management

closing all the metric records

Hi Team,I am having a requirement in the CSM module. I want to capture all the Metric instances when the case state changed from Active to False. So, I have created a Async BR with all the Metric Definitions stored in the property. It is updating all...

Question

Resolved! Session expiry issue in Salesforce CRM integration

Hi, We have implemented Salesforce CRM integration in our instance based on the docs: https://docs.servicenow.com/bundle/rome-it-asset-management/page/product/software-asset-management2/concept/integrate-with-salesforce-crm.html.We have set the defau...

Question
SaaS License Management

Hiding choices on a choice input in ServiceNow Agent app

I want to hide 'Closed' and 'Resolved' on the State input choice list. We do not want our users to circumvent our close/resolve processes for incidents, but I would also like for them to edit the Incident State on the Agent app. I created a Mobile UI...

Question
Now Mobile
Zurich

SGC Jamf Pro – Test Connection fails with 401 Unauthorized in Prod (same credentials & URL as Test)

Hi! We are implementing the Service Graph Connector for Jamf Pro and it works perfectly in our Test environment. Now we are setting it up in Prod, but we get the following error when we test the connection:Test connection failed. Reason: Unable to ma...

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Service Graph
Service Graph Connector

SCCM job for removed software is deleting ALL software from SCCM in cmdb_sam_sw_install

We've been running SG-SCCM for some time successfully. We were only interested in servers and computer CI hardware data, but not software. However, we recently implemented SAM-Pro and that's when we noticed that while the "SG-SCCM Software" job wil...

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