Expired articles are visible in global search

seelamnandh
Tera Contributor

Even after the knowledge article’s Valid To date has been passed, the article is still visible to all users in the global search(Native UI). The workflow state of this article is still published, and valid to date is passed

1 REPLY 1

Its_Azar
Mega Sage

Hi there @seelamnandh 

 

Please verify whether the scheduled job for expiring knowledge articles is running correctly, as the workflow state usually needs to change from Published to Expired/Retired for the article to be removed from search results. Also check search indexing, since stale indexed results can sometimes continue to appear until the index is refreshed.

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Kind Regards,
Azar
Serivenow Rising Star
Developer @ KPMG.