ESC Portal

vikaskumarc · ‎05-15-2026

order now option is not showing on esc portal. plz suggest what needs to be done in this

Tanushree Maiti · ‎05-16-2026

1. In native view , open your catalog item (sc_cat_item) in list view. Add No Order Now column .

Ensure for you catalog , No Order Now is false.

2. Remove the snc_read_only role from the affected user's profile

Refer: KB1000115 Submit button / Order now button is not visible in Service Portal for some users

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

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Srikanth_9 · ‎05-17-2026

Hi @vikaskumarc,

Navigate to Service Catalog > Maintain Items.

Check the No Order Now field is true/false, update it accordingly.

Also, refer the below links:

Solved: Service Portal "Order Now" button changes - ServiceNow Community.

Solved: Re: Missing "Order Now" Button in "Submit Catalog ... - ServiceNow Community.

Order Now/Submit button is not visible in Native U... - ServiceNow Community.

Employee center order now button issue - ServiceNow Community.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful.

Thanks & Regards,

Srikanth Akula.

View solution in original post

Anurag Tripathi · ‎05-15-2026

NAvigate to maintain items form left nav and find this catalog item

Look at what is configured in the portal setting section.

-Anurag

PoonkodiS · ‎05-15-2026

Hi @vikaskumarc

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1000115

Hope it helps

PoonkodiS · ‎05-15-2026

Hi @vikaskumarc

Also refer this one

https://www.servicenow.com/community/employee-center-forum/employee-center-order-now-button-issue/td...

Ankur Bawiskar · ‎05-15-2026

@vikaskumarc

not showing for any catalog item or only for this one?

was this working fine earlier and you upgrade recently?

If yes then raise a case with ServiceNow

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader