ServiceNow Community

Employee Center:After submitting the catalog item, redirect to the RITM page instead of the REQ page

Hi everyone, how are you? When a user submits a Catalog Item, the next page is the REQ (img_1), but I would like the user to be redirected to the RITM page (img_2) after submitting a Catalog Item. 1) I cloned the "Ticket Conversations" widget2) I cre...

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If there is no relevant MIB, the discovery doesn't go beyond classification phase?

in below docsSNMP Discovery explained - Support and TroubleshootingServiceNow says "If there is no relevant MIB, the discovery doesn't go beyond classification phase?" Why so? For a custom pattern, I know the which OIDs to use. Its documented by ven...

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Subflow Create Record Sys ID

I have a subflow that creates a record using "Create Record" action. Unfortunately this subflow does not have any output variables. I am trying to get the sys_id of the record created by this flow so I can use it in a reference field down the track. ...

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Query on SNMP OIDs in Classification phase

When I execute discovery for a network device, in the input payload I see something like this:SNMP - Classify:253 OIDsSNMP - Classify:320 OIDsSNMP - Classify:1121 OIDs What does those numbers actually indicate?Is there anywhere that we can see all t...

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How to make dashboard visible for snc_external users. I want to make dashboard visible on CSM portal with dynamic filter.

I am using HTML widget on CSM portal to show dashboard and using provided link to show dashboard. <iframe style="overflow: hidden; height: 1000px; width: 100%;" src="URLFromStep2Here" width="100%" height="100%" frameborder="0"></iframe>Dashboard is v...

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How to get redirected to created RITM when submitting a catalog item on the Service Portal

Hi ServiceNow Community Developers, Right now on the Service Portal when I create a request from the catalog item form the system shows me the REQ details instead of the RITM details. For instance after filling out the form on the SP and click submit...

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HRSD - Activity field mapping - HR Case only?

Hi everyone,I’m currently working on a Parental Leave of Absence journey on the sn_hr_core_case_total_rewards table.In the lifecycle event, one of the activity sets triggers another HR Service, which also creates a record on the Total Rewards table....

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Drag and drop Attachment Not working in workspace form.

Hello Team,I am facing an issue with file attachments in my custom workspace.When I try to drag and drop a file into the attachment section, I get this popup message: "For our security , file drag and drop may not have been allowed . Please use the ...

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HRSD - Journey Designer - Problems setting Journey owner

Hi,I’m trying to configure the journey so that Owner is set to the subject user’s Manager, but it keeps defaulting to Opened by (me, the System Administrator).As you can see, I am dotwalking to the subject person's manager for the owner's field.The j...

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How to create auto number for the field in the custom table

Hello Everyone I'm currently working on my project called My College ,i am trying to auto generate a number for an field which is string i am not able to do that can anyone guide me .I'm working on an Application called as My College where all t...

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Error 153 on Youtube Videos

Everything has been working perfectly fine for months now. But this week, on all of the YouTube videos on our intranet pages, there's an error code 153. I haven't been able to find information on what the issue is. We used the Rich Content editor wi...

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Attachment Transfer: Moving Files from HTML Input to ServiceNow Records

Ever got a requirement to create a UI based form such as on widget/UI page when the user needs to attach a file and same needs to be transferred to a ServiceNow form. Use Case: A request is awaiting approval but the approver is on vacation and has fo...

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Is it possible to make Comments mandatory on incident form of service portal while reopening the inc

Hi there, I have a requirement to make comments mandatory if end user tries to reopen the incident by using "Reopen" ui action on service portal. Is it feasible to achieve? if yes the how? if not, could you please share any servicenow document stati...

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Unable to Inline Edit Integer and Decimal fields from extended table in Workspace

I tried to inline edit the field using an account without the admin role, but it doesn't allow me. However, this only happens in Workspace. In UI16, I can still inline edit the field as picture below. Then I found out that I cannot edit integer and d...

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Letters to a ServiceNow BPC: My Journey and Why I Wrote This Book

When I first started as a Business Process Consultant (BPC) in the ServiceNow ecosystem, I often wished there was a guide that went beyond the technical aspects — something that captured the real challenges, the messy workshops, the dashboards no one...

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